ServiceNow QA Analyst
S&P Global
Islamabad, Pakistan
6d ago

The Career Opportunity

The vision for bringing data integrity into everything we do is becoming a valuable opportunity. This is an opportunity for the candidate who is willing to explore and take the lead to consistently deliver the value that Product Quality and Governance brings to the reputation of products within the organization.

The Impact

The IT Product Management team within DTS Services Enablement is committed to providing S&P’s employees with a transformational working environment.

As a member of the team, you will have the opportunity to drive change in optimizing product quality through rigorous testing procedures.

The ServiceNow platform is widely used by the combined organization and data quality and integrity are core to our values for defining a reputable product strategy within enterprise IT.

Position Overview

  • Work on products we deliver to the business on the ServiceNow Platform to ensure the product we are delivering are of superior quality and performance.
  • Ensure accuracy and quality of data through all upstream and downstream data channels.
  • Create, manage, and automate test plans and scripts to ensure automated regression testing is carried out in a timely manner during each Sprint Cycle.
  • This role will require a flexible, agile approach to meet our evolving business needs. You will work alongside several teams including business analysts, product owner, data engineers, developers and scrum master
  • Provide thoughtful analysis on improvements that can be made on the product to optimize performance and value for the business stakeholders
  • Ensure controls are in place over applications to ensure the data integrity by performing data integrity checks.
  • Coordinate the resolution of data integrity gaps by working with the business owners and IT.
  • Work with business partners, business analysts, product owners to understand functional requirements, develop test scripts and automate them.
  • The incumbent will report to the Director, Services Enablement.
  • The candidate will :

  • Responsible to perform accuracy check on products we serve
  • Analyze error trends and root causes of opportunity areas
  • Stay in touch with the latest technologies and performance of products and help ensure that the products we deliver to the business are of superior quality.
  • Identify procedural gaps, and data inconsistencies, and work with relevant teams to improve them.
  • Actively track the client data usage and bugs / defects to ensure a quality product
  • Take ownership of product quality and take initiative in identifying areas of improvement.
  • Troubleshoot problems or issues and provide support to the team
  • Qualifications :

  • Bachelor's degree in Information Technology, Business, Mathematics, Statistics, Computer Science or a related field is required, or in lieu, a demonstrated equivalence in work experience
  • 5+ years’ experience working as a member of or leading a business analytics or data governance team.
  • Basic to Advanced level proficiency in Structured Query Language (SQL).
  • Understanding of databases and data structures is preferred
  • Strong analytical and time management skills.
  • Excellent written and verbal communication skills.
  • Intermediate facilitation skills with the ability to drive issues to closure.
  • Self-motivated and able to handle tasks with minimal supervision
  • Ability to write test plans, automate test plans effectively.
  • Understanding of privacy laws and regulations.
  • Strong interpersonal skills with the ability to work effectively in a product team
  • Exposure to Agile Scrum development lifecycle methodologies
  • Love for learning and applying new technologies to improve business outcomes
  • Flexible Working (optional)

    We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and / or an element of remote working are usually possible.

    Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

    Return to Work

    Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

    Grade / Level : 10

    The Location : Islamabad, Pakistan

    S&P Global Corporate :

    At S&P Global, we don't give you intelligence we give you essential intelligence. The essential intelligence you need to make decisions with conviction.

    We're the world's foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets.

    Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit


    Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

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