Provides technical support via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Repairs and / or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering / software engineering.
Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines.
Normally degreed engineers or scientists. May be referred to as "bench technicians".
Job Requirements :
Prior experience in similar role in dental companies
Operating Company : Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
Envista will consider unsolicited referrals and / or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.