Retention Specialist
TCP / Humanity
Lahore, Lahore, Pakistan
3d ago
source : Mustakbil

Job Description

About TCP (TimeClock Plus) : For more than 30 years, TCP (TimeClock Plus) has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions.

Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management, and other workforce needs.

We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform.

Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey!

About Role : As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations.

We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.RESPONSIBILITIES

  • Manage and maintain a growing book of current business
  • Act as the main point of contact for all accounts within your book of business
  • Build long-term partnerships across your book of business
  • Proactively contact active clients to enhance customer retention and provide support to your clients
  • Educate clients on all existing and new product offerings
  • Analyze and measure the client's success, as well as areas where there is room to optimize their campaign
  • Identify opportunities to up-sell and cross-sell within the existing customer base.
  • Ensure a high rate of renewal across the customer base.
  • Proactively assess the churn risk and work with Sales and Success team to retain the business.
  • REQUIREMENTS

  • 3-4 years of experience in Customer Service or Customer Success
  • CRM or Salesforce background is a plus
  • Strong communication and follow up / follow-through skills
  • Strong attention to detail Goal-oriented Commitment to excellent customer service
  • Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
  • Ability to work ight shifts.
  • What You Can Expect

  • Competitive salary based on experience
  • PTO and Sick leaves
  • In-Patient Health insurance
  • Provident fund and EOBI
  • The work / life setup you need to be successful.
  • A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
  • The chance to make a genuine impact on the company’s growth
  • Plenty of challenging work and the opportunity to stretch yourself
  • The opportunity to work with amazing talent in a fast-growing company that really values its team
  • Job Specification

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