About TCP (TimeClock Plus) : For more than 30 years, TCP (TimeClock Plus) has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions.
Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management, and other workforce needs.
We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform.
Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey!
About Role : As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations.
We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.RESPONSIBILITIES
Manage and maintain a growing book of current business
Act as the main point of contact for all accounts within your book of business
Build long-term partnerships across your book of business
Proactively contact active clients to enhance customer retention and provide support to your clients
Educate clients on all existing and new product offerings
Analyze and measure the client's success, as well as areas where there is room to optimize their campaign
Identify opportunities to up-sell and cross-sell within the existing customer base.
Ensure a high rate of renewal across the customer base.
Proactively assess the churn risk and work with Sales and Success team to retain the business.
3-4 years of experience in Customer Service or Customer Success
CRM or Salesforce background is a plus
Strong communication and follow up / follow-through skills
Strong attention to detail Goal-oriented Commitment to excellent customer service
Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
Ability to work ight shifts.
What You Can Expect
Competitive salary based on experience
PTO and Sick leaves
In-Patient Health insurance
Provident fund and EOBI
The work / life setup you need to be successful.
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
The chance to make a genuine impact on the company’s growth
Plenty of challenging work and the opportunity to stretch yourself
The opportunity to work with amazing talent in a fast-growing company that really values its team