IT Operations Manager
Contour Software
Lahore, Punjab, PK
2d ago

The Position :

Production Operations leads all support aspects of an enterprise 24x7x365 production environment - applications, systems, and network infrastructure.

This position provides leadership within the team demonstrating business and technical knowledge, mentoring, and training for all aspects of the production environment, systems, and security.

The Production Operations team is expected to be small and nimble, so be prepared to roll-up your sleeves and work alongside your team as you resolve issues and complete project work.

Rapid growth within the company requires flexibility, adaptability, and the ability to demonstrate the level of commitment and vision to grow infrastructure.

This position should have a focused view with continuous improvement on availability, security, and application performance.


  • Provide direction, oversight, and leadership to Production Operations team consisting of systems engineers, database administrators, and DevOps.
  • Lead by example. Be ready to work on tickets, log into a SQL Server, IIS Servers, Linux, etc.
  • Lead and participate in investigations to resolve production incidents (strong understanding of web application architecture important)
  • Manage all aspects of change management process for Production Environment
  • Provide oversight for security program, supporting production environment including (patching, vulnerability assessment, remediation, and auditing)
  • Utilize creative training, coaching techniques, and incentives that empower and motivate your team
  • Create processes : work schedules, run books, calendars, notification procedures, decision trees, etc.
  • Track key metrics pertinent to security, performance, and availability
  • Utilize metrics to measure performance, award successes, and encourage improvement
  • Assign staff to implement work plans and determine staff work assignments
  • Assist management in business-case forecasting and cost planning.
  • Managing off-hours staffing of production support staff to address off-hours issues
  • Manage production incident tickets to ensure proper completion and documentation
  • Communicate with the business related to production incidents
  • Qualifications

  • Strong experience managing infrastructure for enterprise web applications
  • 5+ years managing cross-discipline resources
  • 8+ years working with Microsoft Windows infrastructure in a data center environment
  • 3+ years working with cloud infrastructure (Azure, AWS)
  • 3+ years working with Microsoft SQL Server
  • Experience working with APM and diagnostic tools such as New Relic, Data Dog, AppDynamics, Splunk, SumoLogic, etc.
  • Experience with DevOps & automation tools (e.g. Jenkins, Octopus, Ansible, Puppet, etc.)
  • Experience authoring and reviewing scripts for automation (e.g. PowerShell, Python, etc.)
  • Network management experience, a plus
  • Linux / Unix experience, a plus
  • This position will require off-hours support
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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