Horizon Retail Solutions provides enterprise resource planning software for high-volume retail chains located in the mid-western United States.
Horizon provides full service offerings to its customers including custom development, training and support. Horizon's offerings are ideal for farm, home, ranch, hardware and home center chains.
Horizon's products include Host retail enterprise software, Store-Cashier, Store-Manager, Warehouse Management System (WMS), and PaymentPro.Net.
We are looking to hire an Application Support Analyst for the Host product, which is written in RPG. Exceptional English language communication skills - both verbal and written - are absolutely required.
This individual will be responsible for providing Level-2 technical support to our customers. This will include resolving issues of increasing difficulty as your knowledge grows as well as acquiring programming and database skills on the job.
The role is based in the Contour Software Karachi office.
Troubleshoot and resolve cross-platform issues.
Rectify minor application bugs using RPG Perform import / export data activities within MS SQL Server or DB2 using T-SQL or SQL iLE.
Perform code fixes, minor enhancements, release builds and technical configurations.
Fix data and DB errors by dialing in to the customer site.
Collaborate with Dev and QA teams to assist enterprise clients with issues.
Key Skills and Competencies
Excellent verbal and written English is necessary. No exceptions will be made here.
Strong database knowledge and experience writing SQL statements (MS SQL and DB2).
Solid software experience in a Windows networking environment.
Working knowledge of network infrastructure (DMZ, WAN / LAN, etc.) is required.
Experience with AS400 is a plus.
Experience / Knowledge of RPG is required.
Experience / Knowledge of C# is a plus.
Education / Experience
Bachelor's Degree, preferably in a technical discipline. Computer Science Majors preferred.
2+ years of experience in a similar role - Tier 2 / 3 technical support required.
Work Shift : 12 : 00pm to 9 : 00p.m. (Pacific Standard Time).
Exciting Benefits we Offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Company provided Lunch / Dinner
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment