Senior Fraud Control Analyst
Mashreq Bank
Karachi, Sindh, PK
4d ago
source : Mehnat Mazdoori

Job Purpose

  • Responsible for the performance of all Fraud related functions within the Fraud and Risk management Unit whilst ensuring that all these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards, thereby safeguarding the financial interests of Retail Business.
  • Key Result Areas

  • Monitor transactional-based card spends on a 24x7 basis as per Bank's procedures, agreed service standards and in accordance with agreed controls and procedures.
  • Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank's procedures in accordance with agreed controls and TAT’s.
  • Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
  • Resolution of all customer issues / enquiries relating to any possible fraudulent transactions, disputed cardholder billings etc.
  • and channel feedback into process improvements.

  • Ensure customer requests / instructions via phone / fax are validated before actioning them and / or updating the card system.
  • Responsible for exercising judgement in interpreting Visa / MasterCard Operating Regulations to detect possible fraudulent transactions on cards & to resolve customer disputes on any unauthorised or fraudulent transactions and protect the bank's interest by minimising transactional losses.
  • Ensure to advise respective units in the bank to take necessary actions on any possible fraudulent transactions / accounts / disputed transactions and protect the bank's interest in minimising transactional losses.
  • Detect possible money laundering transactions on cards & report such transactions to Manager / Supervisor Fraud Detection and protect the bank's interest by taking appropriate actions.
  • Ensure timely SAFE and TC40 reporting to respective Schemes.
  • Ensure that all lines are answered within 3 rings.
  • Achieve card fraud detection performance of at least 70-75% through fraud detection tools.
  • Acquiring fraud should not increase by 10bps of sales as per minimum standards
  • Educating merchants about fraud awareness.
  • Knowledge, Skills, and Experience

  • University degree or equivalent qualification
  • At least 2 years experience in Fraud Detection with thorough knowledge of card operations including Visa / MasterCard regulations and account monitoring activities.
  • Quality in Service Delivery
  • Customer focus
  • Excellent Communication & inter-personal skills
  • Product knowledge & card systems
  • Strong process & control orientation
  • Knowledge of Visa / MasterCard regulations
  • Fluent in both written and spoken English
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