Billing and Collections Specialist
Contour Software
Karachi, Sindh, PK
2d ago

The Division :

Constellation HomeBuilder Systems is the leading software provider exclusively focused on the homebuilding industry. Our comprehensive suite of software solutions ranges from production and accounting, new home sales and marketing, home warranty and service, and homebuilder website solutions.

We are the fastest growing and most successful provider of fully integrated information management solutions for homebuilders.

Our parent company is Constellation Software Inc, a well-capitalized, publicly traded company that specializes in vertical market software.

Join our team for the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

Job Description :

The Perseus Operating Group, a division of Constellation Software (TSX : CSU), is seeking an energetic, independent and detail oriented Corporate Billing and Collection Specialist to join our Contour office.

The individual will work closely with the AR Manager located in our Markham, Canada office. The successful candidate will Promote an atmosphere of individual and team excellence.

  • Possess an in-depth knowledge of the software (Jedox and Great Plains) used to complete assigned tasks. Monitors all aspects of the client'
  • s accounts receivable. Provides client support that may include acknowledging customer communication via phone and email, resolving and responding client inquiries in a timely manner (48 hours or less).

    Work with management to achieve corporate goals and under supervision of the AR manager.

    Professional Acumen :

  • The candidate should have strong organizational and communication skills allowing him or her to manage multiple priorities while maintaining exceptional attention to detail.
  • The candidate should have strong attention to detail , possess intermediate excel skills with analytical skills .
  • Be proactive and eager to contribute, learn and provide solutions. Maintaining a continuous improvement mindset and proactively identify, review, and implement process improvements.
  • Key Responsibilities :

  • Ensures revenue assurance for the business by collecting every dollar billed in accordance with the payment terms. Pro-actively manages the AR>
  • 60 days to prevent bad debt due to uncollected receivables.

  • Maintains consistent cash flow and adequate control of the client's A / R.
  • Research and correct erroneous payment postings
  • Document appropriately any action taken on past due customer accounts (GP)
  • Works to resolve all invalid addresses and phone numbers using skip trace and update customer records in GP.
  • Independently evaluates and resolves issues as needed. When appropriate, escalates issues to the AR Manager.
  • Maintain & distribute reports such as Cash receipts / Weekly AR report / List of Troubled Accounts - NSI, NSC, FAST, BT, B1440
  • Send out maintenance reminders for NSC and NSI and keep the master file updated with the payment plan
  • Send out PSG, License reminders, Follow-up calls and e-mails to LOTA. (NSC & NSI) as well as Upload the daily HRMS report
  • Send out duplicate invoices and initiate follow ups related to past due accounts with ability to assist with payment options to expedite payments.
  • Work with the AR manager on the monthly AFDA provisions and help implement strategy that reduces AR>
  • Qualifications :

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • B. Com / B.A University degree in commerce or Arts (accounting background with excellent verbal English skills preferred).
  • Two years of customer service experience and / or 2-3 years of experience in financial service industry / Call center / BPO with a basic knowledge of collections.
  • Must have excellent verbal and written communication skills. The position will spend 80% or more time on the phone or emails dealing with customers in North America and therefore excellent spoken English is a must have.
  • Intermediate excel skills with ability to run SQL reports.
  • The position requires handling of a vast quantity of data of our customers and therefore the applicant should have access to a secure work area, a reliable and secure internet / network.
  • The candidate will be required to support customers between the hours of 8 am EST 4 : 30 pm EST.
  • Ability to work both independently and as an excellent team player. Must be able to cooperate and work effectively with all levels of expertise within the organization.
  • Ability to analyze issues logically and efficiently and address multiple priorities in a professional manner.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility Karachi & Lahore only
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games Karachi & Lahore only
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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