Ocean Import Agent
Lahore, Punjab, pk
2d ago

Job Responsibility :

  • Ensure smooth and timely freight process flow.
  • Prepare various documents for international transportation.
  • Assist supervisor / local sales in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Participate to the transition of new business / updates to existing business.
  • Assist in retention calls and complete periodic customer reviews with customers. Also document in system.
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.
  • Ensure accurate and timely client and vendors billing.
  • Ensure accurate and timely data entry into our operating system.
  • Interact with our customers in arranging their international import shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Work with the team on meeting KPI standards, as per the company‚Äôs procedures.
  • Monitor shipment reports to ensure total customer satisfaction
  • Overseas communications (Network and Customs Brokers).
  • Daily review Import Work flow and operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors (Shipping lines, Handling Agents, Trucking Companies, and others) and customers.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed


    Qualifications, Experience and Education Requirements

  • Minimum Bachelors Degree from Recognized University
  • Minimum 2 years of industry experience
  • Good market and product knowledge.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • Hazardous Materials certification (preferred).
  • Fluent in English.

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