Job Responsibility :
Ensure smooth and timely freight process flow.
Prepare various documents for international transportation.
Assist supervisor / local sales in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Participate to the transition of new business / updates to existing business.
Assist in retention calls and complete periodic customer reviews with customers. Also document in system.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their international import shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards, as per the company’s procedures.
Monitor shipment reports to ensure total customer satisfaction
Overseas communications (Network and Customs Brokers).
Daily review Import Work flow and operational reports and work with team on updating event codes
Audit files and work with the team on meeting operating process standards
Build and maintaining strong relationships with vendors (Shipping lines, Handling Agents, Trucking Companies, and others) and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
Qualifications, Experience and Education Requirements
Minimum Bachelors Degree from Recognized University
Minimum 2 years of industry experience
Good market and product knowledge.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
Hazardous Materials certification (preferred).
Fluent in English.