Technical Service Specialist
Lahore, Pakistan
5d ago

Primary Objective of Position

  • The Technical Service Specialist (TSS) is responsible for providing Field service and support to ADD customer that results in Customer Satisfaction
  • The TSS is responsible to all aspects of service including but not limited toInstallation and IntegrationPreventive and proactive MaintenanceRepairs Onsite and RemoteDe-Installation and Re-DeploymentOverall well-being of Instrument
  • The TSS is responsible to maintain healthy KPI for service in his Customer responsibility list including but not limited toUp TimeResponse TimeCost of ServiceAbbott link installation and ConnectivityOn Time TSB completionService Documentation pRE and CMSNext
  • Background

  • Proven track record in a similar position supported by management and customer references
  • Successful engagement with customers, specifically lab staff.
  • Technical expert for product line responsibility
  • Strong communication skills
  • Ability to identify and drive resolution of issues
  • Strong experience in use of analytical tools and software
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