Support Engineering Manager
Hyderabad, TS, IND
6d ago

Job summary

Is passion for innovation what drives you? Are you turned on by seeing something you worked on being used by millions of people?

Alexa Data Services (ADS) is a global Machine Intelligence Data Services organization that provides a broad range of data labeling services for Machine Learning technologies such as Automatic Speech Recognition, Natural Language Understanding, Entity Resolution, Text-to-Speech, and Question Answering within and beyond the Alexa organization.

We provide full-cycle, high-quality data and services in multiple languages, for multiple countries to power the entire lifecycle of Alexa's features, languages, and devices (pre-launch, beta, and post-launch).

We are looking for passionate and talented Software Engineers who have experience building innovative, large-scale, high volume, and distributed software applications.

Alexa is always getting smarter.

In addition, your responsibilities will include, but will not be limited to, the following :

  • Lead automation efforts for a team advancing a service ownership culture.
  • Accountable for identifying commonalities across reported customer incidents and drive root cause efforts to understand and resolve these problems
  • Driving projects that improve support-related processes and managing Operational cost in running the systems.
  • Hiring, managing, and developing the operational organization.
  • Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
  • Planning and executing the Infrastructure Operations for SAIF
  • Join the team that trains her.

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