Head of Vendor Experience
Karachi, Pakistan
5d ago

Position Title : Head of Vendor Experience Department : Commercials Location : Nationwide

Do you love food and convenience put together? Then you would definitely love foodpanda!

foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all-hands-on-deck environment and hire those who can thrive in a start-up culture.

We’re looking for a highly-driven and motivated Head of Vendor Experience for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

About the job :

As Head of Vendor Experience , you will be responsible for overall vendor experience in cities that foodpanda is operational in, while running the day-to-day operations for your specific vertical.

Responsibilities :

  • Responsible for overall vendor experience at foodpanda Pakistan.
  • Tracking and helping to resolve any issues on the vendor front, along with ensuring quality service to vendors once they reach out to PS and are redirected to other depts.
  • Analyze large set of data to identify operational bottlenecks and implement SOPs to meet KPI targets of Operations.
  • Analyze number of vendor inflow cases to drive improvement actions.
  • Enhancing all operational metrics linked to vendor performance.
  • Monitor target lists while shortlisting leads and identifying revenue potential.
  • Vendor education including what information to share, when to share it, how to share it etc.
  • Interpret, build upon, and comply with company quality assurance standards.
  • Review internal and external quality reports.
  • Identify training needs and take action to ensure company-wide compliance.
  • Requirements

  • 6+ years’ experience in building and managing teams, vendor experience and operations.
  • Bachelor's or Master’s Degree or any relevant degree.
  • Must have an exceptional ability to problem solve and be able to work in a dynamic environment with ever changing work conditions.
  • Have excellent Excel and analytic skills.
  • Knowledge in SQL and Big Query is a plus.
  • Ability to run independently without being monitored.
  • A self-motivated, self-starter, and passionate individual.
  • Excellent stakeholder management and project management skills required.
  • Ability to work collaboratively within a team and in inter departmental settings.
  • Strong communication and presentation skills.
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
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