Position Title : Head of Vendor Experience Department : Commercials Location : Nationwide
Do you love food and convenience put together? Then you would definitely love foodpanda!
foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all-hands-on-deck environment and hire those who can thrive in a start-up culture.
We’re looking for a highly-driven and motivated Head of Vendor Experience for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!
About the job :
As Head of Vendor Experience , you will be responsible for overall vendor experience in cities that foodpanda is operational in, while running the day-to-day operations for your specific vertical.
Responsible for overall vendor experience at foodpanda Pakistan.
Tracking and helping to resolve any issues on the vendor front, along with ensuring quality service to vendors once they reach out to PS and are redirected to other depts.
Analyze large set of data to identify operational bottlenecks and implement SOPs to meet KPI targets of Operations.
Analyze number of vendor inflow cases to drive improvement actions.
Enhancing all operational metrics linked to vendor performance.
Monitor target lists while shortlisting leads and identifying revenue potential.
Vendor education including what information to share, when to share it, how to share it etc.
Interpret, build upon, and comply with company quality assurance standards.
Review internal and external quality reports.
Identify training needs and take action to ensure company-wide compliance.
6+ years’ experience in building and managing teams, vendor experience and operations.
Bachelor's or Master’s Degree or any relevant degree.
Must have an exceptional ability to problem solve and be able to work in a dynamic environment with ever changing work conditions.
Have excellent Excel and analytic skills.
Knowledge in SQL and Big Query is a plus.
Ability to run independently without being monitored.
A self-motivated, self-starter, and passionate individual.
Excellent stakeholder management and project management skills required.
Ability to work collaboratively within a team and in inter departmental settings.
Strong communication and presentation skills.
A little About Us :
We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!