S&P Global Market Intelligence
The Role : Customer Success Associate
The Team : It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user / usage growth and supporting strategic objectives on the account level.
This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding, or global strategic accounts.
The Impact : Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence.
Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities.
These efforts are a key factor in revenue retention and growth.
What’s in it for you : We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services.
You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role.
You will also develop skills which will prepare you for relationship management, sales, or product specialist roles.
What We’re Looking For :
Basic Qualifications :
Preferred Qualifications :
Grade / Level (relevant for internal applicants only) : 8
The Location : Makati.
About Company Statement :
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
Only electronic job submissions will be considered for employment.