Content Writer
20h ago

Responsibilities :

  • Assist the AM Content to develop and execute new Processes / SOP’s, continuous improvements of processes, data analysing, and update the data in the system.
  • To be a creative problem solver and able to perform root cause analysis.
  • Onboarding & activation of new accounts
  • Provide support to the sales team on face-to-face / call training sessions with prospective clients.
  • Plan and project manage the operational roll-out of our self-service tool solution across the globe, driving the completion of key project deliverables and following up on outstanding items.
  • Manage a team of content associates to review quality of content creation, and generate actionable insights to improve overall quality
  • Implement necessary training and coaching programs and develop training materials to improve agents' and countries' deliverables
  • Design and execute content quality improvement initiatives to maximize conversion rate.
  • Examine competitors and adjacent industries to identify key innovations, adapt and implement them in foodpanda
  • Ensure all tasks are completed & all changes are made well within the turnaround time
  • Requirements :

  • BBA - Fresh to 1 year of experience
  • Any prior experience of collaborating with different teams preferred
  • Exposure to process improvements, quality tools and methods
  • Experience in defining and deploying content guidelines
  • Attention to details and have an artistic eye
  • Excellent interpersonal, communication & writing skills
  • Photo editing skills will be preferred
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