Team Lead - IT Support
The Citco Group Limited
Hyderabad, Hyderabad
3d ago

Company Overview

  • The Citco Group of Companies is a worldwide group of independent financial service
  • providers serving the world's elite hedge funds, private equity and real estate firms,
  • institutional banks, Global 1000 companies and high net worth individuals. Citco companies
  • service these sectors around the world by offering hedge fund administration, custody
  • and fund trading, financial products and corporate and trust planning solutions.
  • Position Overview

  • The IT Support Administrator is an internal customer service and support role responsible
  • for coordinating and providing support for desktop / laptop, printer, and telecom systems.
  • This role is part of a regional support team; and is primarily focused on supporting employees
  • based in location Hyderabad, however you will also be required to provide remote support
  • to employees physically located in all CITCO Region.
  • Main Job Functions / Tasks

    Assist Regional Manager to manage staff and local office requirement.

    Attends Local Management Meeting to represent Regional Manager and provide updates accordingly.

    Diagnose and resolve software and hardware incidents, requests and

    coordinate / implement scheduled changes, including operating systems, telecoms and enterprise software applications.

  • Takes ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;
  • escalating incidents to other support teams where necessary.

    Accurately record, update and document incidents and requests in the Service Desk ticketing system.

    Deployment and administration of Personal Computers (laptops and desktops) and printing devices.

    Configuration and basic support of Blackberry devices.

    Moving of personal computer equipment to facilitate internal office desk moves.

    Provide the necessary local hands and eyes support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management.

    Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.

    Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

    Verify IT Asset Management (ITAM) records up to date.

    Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.

    Act as a local liaison between local / regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc.)

    Helping to ensure successful implementation and knowledge transfer / handover of new technologies.

    Work shifts and provide out of office (on-call) support from time to time.

    Education & Experiences

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate,
  • Bachelor's / College Degree, Computer Science / Information Technology or equivalent.
  • 8 years providing technical support to end users with computers running Windows 10.
  • 2 years’ experience in leading a team
  • Proactive, enthusiastic and ambitious
  • Good team worker
  • Excellent problem solving skills
  • Excellent customer service skills
  • Excellent verbal and written communication skills.
  • Willing to work on shift schedules.
  • Full-Time position(s) available.
  • Competencies :
  • Technical Knowledge & Commercial Acumen
  • Quality & Risk Control
  • Client Service
  • Teamwork
  • Drive for Results
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