Main Job Functions / Tasks
Assist Regional Manager to manage staff and local office requirement.
Attends Local Management Meeting to represent Regional Manager and provide updates accordingly.
Diagnose and resolve software and hardware incidents, requests and
coordinate / implement scheduled changes, including operating systems, telecoms and enterprise software applications.
escalating incidents to other support teams where necessary.
Accurately record, update and document incidents and requests in the Service Desk ticketing system.
Deployment and administration of Personal Computers (laptops and desktops) and printing devices.
Configuration and basic support of Blackberry devices.
Moving of personal computer equipment to facilitate internal office desk moves.
Provide the necessary local hands and eyes support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management.
Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Verify IT Asset Management (ITAM) records up to date.
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
Act as a local liaison between local / regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc.)
Helping to ensure successful implementation and knowledge transfer / handover of new technologies.
Work shifts and provide out of office (on-call) support from time to time.
Education & Experiences