Assistant Configuration Analyst -
CureMD
Lahore, Pakistan
1d ago

As a Configuration Analyst at CureMD, you shall be the part of a dynamic team, solving problems that our clients face. This could involve enabling a feature, getting one developed by our software engineers, fixing a bug in the software or training them on its correct workflow.

It’s all about your comportment, where you shall need to build and maintain a rapport with clients by earning their trust and presenting yourself as an expert on the subject matter at hand.

To be a successful Analyst you need to be able to quickly identify the client’s problem, effectively communicate the resolution and use your judgment to offer the best possible solution.

Minimum qualifications :

  • Bachelor’s degree / A-levels from a reputable institution.
  • Proficient in oral English with a neutral or native accent, as well as written English with excellent grammatical skills.
  • Experience of client communication via email and phone
  • Responsibilities :

  • Providing prompt, efficient, detailed and customer-oriented resolution to any complications faced by CureMD clients.
  • Maintain a professional and positive demeanor with clients.
  • Demonstrate an appropriate sense of urgency and follow-up on client issues.
  • Exceed customer experience by going the extra mile, and ensure they feel valued.
  • Follow the company policies and SOPs while processing client requests.
  • Actively log all client interactions in support tickets and follow-up on cases created to fix a bug or to add a feature.
  • Assume responsibility for developing knowledge of all services CureMD offers.
  • Effectively manage time, with the ability to multi-task, organize and prioritize the duties assigned.
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