Customer Intelligence/ Quality Assurance Specialist
1d ago

About the Job :

As a Quality Assurance Specialist, you will be responsible for QA management system and monitoring / evaluating call. Creating and analyzing call reports.

Responsibilities :

  • QA Management System
  • Call Audits
  • Evaluating / Monitoring Calls
  • Answering calls- Live call environment
  • Providing Feedback
  • Reporting / Incentives etc
  • Dealing with discrepancies
  • Calibration / Meetings
  • Orientations
  • Trainings / Refreshers
  • Special QA Projects
  • Qualifications :

  • Preferably graduate in any discipline
  • Customer services / Quality Assurance background would be preferred
  • Good communication skills in English language
  • Effective listening skills
  • Command over MS Office & Excel
  • Must be open to feedback
  • Good team player
  • Skilled at maintaining multiple reports
  • Well organized with attention to detail and result oriented
  • Ability to work in a high-pressure work environment
  • Must have good English communication (written and verbal both)
  • Quick learner and active person
  • As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to;
  • race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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