Who We Are KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.
We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.
KeepTruckin is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. About The Role As a QA Representative in Support, you will be responsible for developing and implementing quality management procedures and systems.
Your responsibilities would entail continuously evaluating, monitoring and reviewing the adherence of the internal functions & SOPs, with the established QA plan, guidelines and processes.
The role is also responsible for CSAT auditing, analysis, reporting and even coaching. This position plays a key role in the improvement of quality and customer satisfaction across Tier 1 Support interactions.
As a bilingual Support QAR, you will be responsible for written and verbal evaluations in both French and English. What You’ll Do
What We’re Looking For
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.