General Job Goals
End user support (both locally and in remote offices) through a ticketing system, often challenging because of the highly technical R&D activities undertaken on the sites being supported, and the systems they use.
Support in the following areas : LAN management and day to day network administration tasks.Set up accounts and workstations on-
site and remote locations.Periodic updates of windows and network security updates, Anti-virus updates etc.Ensuring a safe and secure working environment, taking the necessary measures to keep the networks / workstations free from viruses.
Day to day hardware and software troubleshooting, including any necessary hardware servicing as and when required.Setup and installation of software on end user systems.
Ensuring individual users data is kept secure and confidential.Ensure all hardware and software license agreements are fulfilled.
Ensuring reasonable precautions are taken to guard against data loss or corruption, or damage to hardware.
Monitor performance and maintain systems, according to the requirements
Collaborating with and supporting the other members of the IT Team around the world with the challenges they face day to day.
Creation and maintenance of IT related documentation for all systems.
Creating and improving IT processes to more efficiently provide enhanced, but consistent services to the business.
Knowledge of the following technologies will be a plus point.
VMWare virtualized environments
A mixed Linux and Windows server environment
Storage systems and networks (SAN)
Network infrastructure (both on site and inter site - e.g. VPN, Firewall and Routers)
Backups and disaster recovery
Monitoring and Alerting.
University Degree in Computer Science or Computer engineering.
Experience 2 years
High level of hardware troubleshooting experience
Technical skills to support mixed Linux and Windows, VMWare and networking.
Good team player attitude and necessary inter-personnel skills to provide a good internal customer service
Ability to work independently.
Good analytical skills.
Good English communication skills and in writing