We are part of the Constellation Software and industry leaders in ERP products to the OPE industry. Our products allow dealers to better manage their dealerships and be more profitable.
We are looking for a Cloud Operations Engineer to join our CloudOps team to ensure availability, performance, and cost optimization of our systems.
This role will also help to perform Ideal and Infinity hosting implementation.
Basic knowledge of network troubleshooting Ethernet and IP configuration
Proficiency in Microsoft support tools, such as DNS, storage and networking
Strong Windows Systems, SQL Database, and Network administration skills
Strong understanding of cloud applications, concepts, and the storage, compute, WVD Service and networking components
Readiness to work in 24x7 rotational shift model
Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results
Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills
Education and / or Experience
B.S. degree or higher in CIS / MIS or related field. Equivalent experience is acceptable in lieu of a degree.
A minimum of 3 years of experience in CloudOps using AZURE.
System administration and IT certifications in Microsoft, or other network related fields are a plus
Working knowledge of Cloud virtualization technologies.
1+ years' experience software problem resolution, which includes off the shelf products from Microsoft, proprietary applications, and cloud-based applications.
Strong analysis and troubleshooting skills including experience with related tools
Experience with scripting and automation tools
Excellent English communication skills are essential. Must be able to give and receive correct information, explain difficult information in layman'
s terms and maintain a customer service attitude to all levels of users.
Additional Qualifications :
Exceptional documentation skills
Exceptional customer service skills
Ability to investigate, troubleshoot and resolve complicated technical issues
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly self-motivated and directed, with keen attention to detail
Proven analytical and creative problem-solving skills
Excellent written, oral, and interpersonal communication skills
Ability to communicate ideas in both technical and user-friendly language
Available to provide 24x7 on-call availability on a rotating basis
Ability to work within a diverse geographically-distributed team
Willing to adjust work schedule to accommodate business needs
Ability to adapt to different cultures with varying degrees of physical living standards, accommodations, and environments.
Able to sit at a computer workstation for extended periods and fully utilize the PC monitor, keyboard, mouse, and required programs.
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment