CloudOps Engineer
Contour Software
Lahore, Punjab, PK
4d ago

Position Summary

We are part of the Constellation Software and industry leaders in ERP products to the OPE industry. Our products allow dealers to better manage their dealerships and be more profitable.

We are looking for a Cloud Operations Engineer to join our CloudOps team to ensure availability, performance, and cost optimization of our systems.

This role will also help to perform Ideal and Infinity hosting implementation.

Required Competencies

  • Basic knowledge of network troubleshooting Ethernet and IP configuration
  • Proficiency in Microsoft support tools, such as DNS, storage and networking
  • Strong Windows Systems, SQL Database, and Network administration skills
  • Strong understanding of cloud applications, concepts, and the storage, compute, WVD Service and networking components
  • Readiness to work in 24x7 rotational shift model
  • Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results
  • Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills
  • Education and / or Experience

  • B.S. degree or higher in CIS / MIS or related field. Equivalent experience is acceptable in lieu of a degree.
  • A minimum of 3 years of experience in CloudOps using AZURE.
  • System administration and IT certifications in Microsoft, or other network related fields are a plus
  • Working knowledge of Cloud virtualization technologies.
  • 1+ years' experience software problem resolution, which includes off the shelf products from Microsoft, proprietary applications, and cloud-based applications.
  • Strong analysis and troubleshooting skills including experience with related tools
  • Experience with scripting and automation tools
  • Excellent English communication skills are essential. Must be able to give and receive correct information, explain difficult information in layman'
  • s terms and maintain a customer service attitude to all levels of users.

    Additional Qualifications :

  • Exceptional documentation skills
  • Exceptional customer service skills
  • Ability to investigate, troubleshoot and resolve complicated technical issues
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving skills
  • Excellent written, oral, and interpersonal communication skills
  • Ability to communicate ideas in both technical and user-friendly language
  • Available to provide 24x7 on-call availability on a rotating basis
  • Ability to work within a diverse geographically-distributed team
  • Willing to adjust work schedule to accommodate business needs
  • Ability to adapt to different cultures with varying degrees of physical living standards, accommodations, and environments.
  • Able to sit at a computer workstation for extended periods and fully utilize the PC monitor, keyboard, mouse, and required programs.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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