WHO ARE WE?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients. Job Brief :
Afiniti is looking for highly skilled, innovative and motivated Senior Network Engineer in Pakistan.
Afiniti Global Network Operations Team (GNOC) is highly specialized and designed to deliver high availability services and support for enterprise network infrastructure.
GNOC team manages network connectivity for Afiniti Data Center, Afiniti global offices and between Afiniti and clients through VPN / MPLS setup, IPsec Tunnels, secure remote access circuit, error free 24 / 7 remote access connectivity ensuring security policies & standards.
GNOC designs network infrastructure for all Afiniti sites and datacenters while ensuring network security at every layer.
GNOC Operations is responsible for proactive network management, stakeholder’s engagement and strategic resolution of incidents and faults in remote access connectivity.
GNOC team keeps active communication with all deployment stakeholders and ensure deployment of faultless remote access and end-to-end connectivity.
Qualification and Experience :
Networks high-level objectives are as follows :
Ensure redundancy in remote access circuits, transmission media and service provider level to avoid interruptions in client’s contact center operations.
Ensure remote access circuit’s readiness & end-to-end security.
Maintain our target EBR gain by ensuring minimum time to restore network & security services
Ensure continual service improvements (CSI)
Networks major KPIs are as follows :
Incident Response Time : Time interval between incident detected / reported and response initiated -MTBF (Mean time between Failure)
Incident Resolution Time (Shared KPI with internal teams) : MTTR (Mean Time to Repair)
CSI : Constantly monitoring Bandwidth Consumption, RTT, MTU, Reliability, Load and Routing
Knowledge, skills and Personal Characteristics :
Salary & Package :
As well as a competitive base salary dependent on the number of years of experience, we also offer corporate benefits.