Head of Operations
Pakistan, Karachi
6d ago

Position Title : Head of Operations

Department : Service Operations

Company : Foodpanda

Location : Karachi, Pakistan

Food panda is Pakistan's leading online food delivery marketplace. Food panda offers a convenient platform to order food online from the widest gastronomic range through its mobile app and website.

We are looking for an experienced individual to oversee our organization’s ongoing operations and procedures. You will be responsible for driving the efficiency of business and providing amazing service to customers and partnering restaurants.

If you are someone who has the drive to build great processes and systems to achieve higher and consistent efficiency in the business, we are looking for You! You should be passionate about analytics, solving complex problems and managing a large diverse team.

The candidate will be responsible to provide an amazing experience to our customers and restaurants.


  • You will manage foodpanda customer experience centers, vendor’s services team, Vendor Onboarding, Partner Services team, vendor automation and content management team and develop the business segments to provide world class service to our valued customers and partnering restaurants.
  • Set and achieve comprehensive goals for performance and growth.
  • Liaison with the CEO, regional and global team to roll out initiatives.
  • Oversee daily operations of the company.
  • Lead employees to encourage maximum performance and dedication.
  • Innovate and Evolve business processes by carrying out root cause analysis on data and also speaking to customers and restaurants to under the core issues.
  • Innovate business processes to achieve higher satisfaction for customers and restaurants.
  • Establish policies that promote company culture and vision.
  • Lead employees to encourage maximum performance and dedication.
  • Requirements

  • Proven experience in running business operations.
  • Understanding of business functions.
  • Demonstrable competency in strategic planning.
  • Working knowledge of data analysis and performance / operation metrics.
  • Working knowledge of IT / Business infrastructure.
  • Outstanding organizational and leadership abilities.
  • Excellent interpersonal and public speaking skills.
  • Aptitude in decision-making and problem-solving.
  • An Engineering Background with a master’s degree in the relevant principle will be the ideal profile.
  • 5+ years of experience in the relevant field.
  • A little About Us :

    We are fast, like mind boggling fast! So, if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!

    We love people who can develop things from scratch, own them and then work on improving them.

    We love what we do, and we don’t rest until we’ve achieved our targets. So, if you’re also someone who is driven until the dream is achieved, come join us!

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