Call Representative - LAAM
LAAM is a Seattle and Lahore based startup that’s building Pakistan’s first fashion search and discovery engine.
Our mission is to :
1) Enable people to easily search, discover and buy fashion products..
2) Help designers and artisans(Small businesses) to reach global audiences and enable their growth. Provide a meaningful space to turn their creative products into opportunity.
About the Work
LAAM is collaborating with 200+ top Pakistan fashion houses and has customers from all over the world. In this role, you will be managing customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to remain calm with customers. Y ou will work closely with our customers to understand their concerns and make sure to give them the best services.
You will also ensure the quality and timely delivery for orders placed on LAAM.
Job Role & Responsibilities
Answer incoming calls and respond to customer’s queries
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Knowledge of customer service practices and principle
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Other duties as assigned
What we offer
Jump on a massive opportunity for growth with our company in its early stage
Phenomenal Leadership (with experience at top technology companies like Microsoft and Facebook)
Collaborative work environment. We believe in enjoying work while also making an impact.
Own your work - let your influence and expertise shine here. We want to hear your ideas.
Experience : Fresh - 3 years
Kindly share your resume at
Location : Model Town, Lahore
Excellent customer service, active listening, verbal, written and communication skills. Proficient with computers and strong typing skills.
Ability to ask questions and diffuse tense situations. Strong time-management and decision making skills.