Call Representative
Sucsel
Lahore, PB, pk
5d ago

Job Description

Call Representative - LAAM

LAAM is a Seattle and Lahore based startup that’s building Pakistan’s first fashion search and discovery engine.

Our mission is to :

1) Enable people to easily search, discover and buy fashion products..

2) Help designers and artisans(Small businesses) to reach global audiences and enable their growth. Provide a meaningful space to turn their creative products into opportunity.

About the Work

LAAM is collaborating with 200+ top Pakistan fashion houses and has customers from all over the world. In this role, you will be managing customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to remain calm with customers. Y ou will work closely with our customers to understand their concerns and make sure to give them the best services.

You will also ensure the quality and timely delivery for orders placed on LAAM.

Job Role & Responsibilities

Answer incoming calls and respond to customer’s queries

Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide product and service information to customers

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Complete call logs and reports

Knowledge of customer service practices and principle

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Other duties as assigned

What we offer

Jump on a massive opportunity for growth with our company in its early stage

Phenomenal Leadership (with experience at top technology companies like Microsoft and Facebook)

Collaborative work environment. We believe in enjoying work while also making an impact.

Own your work - let your influence and expertise shine here. We want to hear your ideas.

Experience : Fresh - 3 years

Kindly share your resume at

Location : Model Town, Lahore

Requirements

Excellent customer service, active listening, verbal, written and communication skills. Proficient with computers and strong typing skills.

Ability to ask questions and diffuse tense situations. Strong time-management and decision making skills.

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