Manager : Analytics & Insights (Customer Success)
Lahore, Punjab, pk
2d ago

About the role

The Analytics & Insights manager will be a confident and capable crafter of compelling insight which delivers clear and actionable recommendations to our client.

She or he will use analytical skills to develop / distribute new analytical approaches and help client make better decisions.

Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry, and category trends.


  • Deliver outstanding insight to the client, whilst developing and maintaining strong relationships with senior client personnel
  • Provide feedback on client needs and challenging internal processes to best deliver those client needs
  • Drive client value to help achieve agreed revenue and client satisfaction targets
  • Use NIQ data to drive insights, identifying opportunities and threats for our client’s brands
  • Present key insights to clients virtually
  • Introduce additional NielsenIQ services, where appropriate to meet client needs
  • Co-develop and deliver against Joint Business Plans to support client’s business objectives
  • Drive NPS (Net Promoter Score) and client satisfaction
  • Drive cross market collaboration within NielsenIQ and client where appropriate
  • Mentors / Coach team members.
  • Effectively manage client workload requirements between team members
  • Identify revenue opportunities to help the team exceed OP targets and engage with practice areas to ensure a sound knowledge of products and services available
  • Qualifications

  • 3-5 years of experience in a relevant role and / or with appreciation of NielsenIQ products, services and data.
  • Desire to tackle the challenge of working on a large Platinum client
  • Ability to develop client relationships
  • Solid understanding of FMCG industry and trends and be able to demonstrate a high level of business acumen
  • Understanding of retail audit
  • Knowledge of NielsenIQ products and services or equivalent
  • Ability to adapt to new tools
  • Results orientated with the ability to work to tight deadlines
  • Demonstrated ability to make sound decisions and resolve problems in a highly client-focused fashion
  • Excellent communication & interpersonal skills with business and insights context.
  • People management skills would be a ideal but can be developed in the role such as demonstrating the ability to achieve results through others, to motivate and inspire and to coach individuals to develop / realize their full potential
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