The Role : Account Manager
The Grade : (relevant for internal applicants only) 09
The Location : Islamabad - PK, Buenos Aires - AR, Manila - PH
Role Overview :
As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed.
Account Managers work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization.
The Impact :
In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model.
You’ll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure.
This team will focus on the growth of the overall accounts, and manage client expectations to resolve the challenges they face.
What’s In It For You :
Exposure to senior management within the client base of the Financial Institutions segment
Working with a dynamic and global Account Management team, alongside numerous internal counterparts like Product Management, Client Support, and Marketing
Autonomy in owning and managing complex client relationships
Professional and personal growth while supporting an evolving, dynamic team
Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
Discuss current service use case
Assess clients' needs for new opportunities and work with the global teams on securing those
Ability to excel in a matrixed environment by coordinating with Commercial Development, Customer Success, and other Commercial teams to promote client relationship growth
Manage incoming calls and e-mails from assigned accounts
Provide client training through a variety of channels
Contact all new clients added and users to drive product's adoption
Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
Secure client relationships through coordination with pod lead, manager, and other teammates
Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
Maintain and grow industry knowledge by attending webinars and other topical trainings
Other tasks as assigned
Basic Qualifications :
University degree or equivalent education.
Experience working with corporations and professional service organizations in a client service, Commercial, or product support role / setting.
Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
Proficiency in MS Office, Excel, and Salesforce.
Strong interpersonal communication skills, and confident in delivering product demonstrations.
Preferred Qualifications :
Experience in client-facing roles
Adapting to changing technology and familiarity with CRM-software (like Salesforce.com), SalesLoft, etc.
Provide superior customer experience through creative problem-solving skills and implementation of long-term planning / strategy to meet the client needs
Demonstrated ability to be an effective, influential negotiator
Strong interpersonal and communication skills
Team player with curious attitude, willing to learn
About Company Statement :
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visit www.spglobal.com / marketintelligence.
EOE Statement :
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Job ID : 268306
Posted On : 2021-11-26
Location : Islamabad, Pakistan