City Category Lead - BUS
Karachi, Pakistan
2d ago

Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation

Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.

Job Overview

Supreme Customer Service is fundamental at Careem, and we want to wow our users every time! The purpose of the City Category Lead role is to assist the Operations teams in doing just that.

You will be responsible for making bold decisions and working in an agile way to deliver a first-class service.

As a City Category Lead in Careem, you will have the chance to grow in different business areas and understand the core strategies underlining marketing, sales, customer relations, problem solving and analysis.

You will be responsible for handling the core of our business which is our captains. The Supply Lead will mainly be handling key day-to-day activities that will assist the team in the growth, performance, and quality of the supply.

What you will do :

  • Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings
  • Captain recruitment through different channels
  • Troubleshooting supply problems, analyses and reporting of the issues, solving and assisting in the implementation of solutions.
  • Monitoring SLAs for tickets resolutions.
  • Daily customer contact (captains and users are both our customers!) to follow up on all the above.
  • Manage a team of other high performance individuals.
  • Required Experience / Skills :

  • Educated to BS level (or equivalent) within a subject relevant to the position
  • Minimum 3 years of experience
  • MS Excel analysis and reporting tools (high proficiency)
  • Experience working within a similar role is highly desirable
  • Ability to get hands-on in a complex operational environment
  • Ability to manage multiple tasks and work to tight deadlines
  • Experience working within the technology industry / start-up environment is highly desirable
  • Fluency in written and spoken English and Urdu is a must.
  • Apply
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