Operations Associate
3d ago

Department : New Verticals - Pandamart

Responsibilities :

  • Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
  • Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
  • Proactively recommend and implement operational goals, objectives, and process improvements.
  • Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
  • Allocate resources to ensure optimal efficiency (scheduling).
  • Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc.
  • as well as successful implementation of returns, refunds, damaged and expired goods.

  • Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
  • Effectively ensure that the implementation of policies, procedures and work standards are met.
  • Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager.
  • Ensure warehouse housekeeping and workplace safety.
  • Ensure timely dispatch of orders with 100% accuracy.
  • Keeping a record of stock expiries and prevent any damaged / expired product from being delivered to the customers.
  • Maintain positive relationship with external stakeholders such as, neighbors, suppliers and Foodpanda riders.
  • Requirements :

  • Bachelor’s from a reputable university.
  • In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
  • Knowledge of industry’s local legislation.
  • Stakeholder management including with vendor goods delivery teams, residential and commercial neighbors, and community.
  • Working knowledge of performance / operation metrics.
  • Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools.
  • Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements.
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