Job Description
Conducting client discovery calls with sales representatives
Strategizing with the sales team to create customized solutions
Supporting sales team on their day-to-day questions asked by existing or prospecting customers
Taking complex customers' requirements and propose solutions / options on design . Present solutions to product and sales team
Developing relationships and maintaining customer relations during pre-sales phase and project delivery for existing customers
Work with product team to assist in prioritizing existing customers features / requirements development
Work with customer success team to assist on existing customers critical deliverables
Assist customer success team to ensure day-to-day issues are addressed
Record, maintain and monitor project activities for existing customers. Also monitor activities required for prospecting customer solution
Participate, present and assist customers in webinars, trainings and GfK Etilize product demonstration / capabilities
Maintain records in Salesforce, Agile and other JIRA platforms
Required Skills
Excellent communication skills both written and verbal in English
Big picture solution mind-set and creative in delivering message across related to products / services or solution
Ability to communicate independently with North American sales team / customers and present ideas in simple yet user friendly form
Excellent knowledge of databases, queries and API models.Databases such as mySQL, MS SQL, OracleAPI models that involves data exchange through REST and SOAP protocolsProduct information file formats such as CSV, XML and JSON
Knowledge of programming languages like Python, JAVA and .Net
Knowledge of UI languages such as Java Script and HTML
Excellent knowledge in MS Office especially in MS Excel, Power Point and Word. Able to draw charts, pivots and use macros / formulas in MS Excel
Good skills to draw schematics / diagrams to present complex processes and solution
Good project management skills
Familiarity of organizational processes, SKU lifecycle, production workflow
Understanding of content delivery models
Understanding of e-Commerce business model
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential.
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit.
We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
