Call Center Representative
Sure Call
Islamabad, Rawalpindi, Islamabad, Pakistan
1d ago
source : Mustakbil

Job Description

We are looking for the services of the "Call Center Representative "

Relevant candidates are encouraged to apply.

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods / tools

Meet personal / customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers

Hardworking

Proven customer support experience or experience as a Client Service Representative.Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritizes, and manages time effectively

High school diploma

Job Rewards and Benefits

Accomodation

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