Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing : using their expertise in the relentless pursuit of innovation for customers and partners.
The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible.
We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
As an Operations Support Engineer, you are responsible for assisting customers in the use of Teamcenter software, interfacing with support and development management to escalate key customer issues.
You are also responsible for handling customer issues and other Teamcenter related activities during US time zone.Responsibilities and Tasks :
Must be flexible to work in Shifts (24x7 Shifts)
Administration of Teamcenter, including license management, Teamcenter Installation, Configuration, Customization, Deployment of templates, maintenance and update Teamcenter patches.
Active Workspace latest versions installation and configuration.
Creating Teamcenter environments for the Development, Test and Production from scratch including installing databases.
Perform Teamcenter system administrator activities, such as removing process and data locks, create and manage workflows and statuses as needed, manage folder structure, create queries
Drive and ensure best practices in document control process and procedures including revision rules
Continuously improve and optimize system architectural elements for enhanced performance and scalability, including maintenance patches.
Create documents defining processes and procedures for best Teamcenter practices, installation processes.
Act as first point of contact for support case resolution
Resolve key systemic production issues.
Create and execute disaster recovery plans for Teamcenter Environments.
Experience in creating batch scripts for different Teamcenter purposes
Experience with service now and other ticketing tools