Work Shift : This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
Note : Within the Client Operations team, we are currently recruiting for below teams
The Team : The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue.
Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills.
You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc).
The Impact : Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover.
The top financial institutions in the world will ask you to figure out things they are unable to understand on their own.
What's in it for you? :
Improve social skills while interacting with C-level industry leaders
Develop comprehensive industry knowledge
Learn technical expertise like User Acceptance Testing (UAT), MS Excel, Financial modeling
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
Based on planned growth & initiatives, you can emerge to the next role i.e Senior Analyst and more to act as a resource for the team, particularly mentoring your teammates in offices across the globe.
Provide client support via phone, email and other mediums
Make suggestions in regards to product usability, presentation, and data quality
Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience
Exercise independent discernment during UAT in developing test plans and evaluating results of testing
Work with Senior Associates on projects which improve and develop subject matter expertise, these include performing data pulls and providing editorial support
Partner with clients to identify template opportunities and guide them through our template building process
Provide research & analysis support to Senior Associate
What we're looking for? :
Minimum of a Bachelor degree in Economics or Finance and / or relevant work experience required
Succinct communication skills
Strong collaboration skills
Strong financial knowledge or knowledge of the global economy
Proficient ability to navigate and use common computer programs