Senior Associate-Payment Operations
Mashreq Bank
Remote, Remote, PK
2d ago
source : Mehnat Mazdoori

About the job

  • Processing of transactions related to Clearing, Collections, Cash management, centralized PDC ,book transfer, swift remittances area to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer experience.
  • Responsibilities

  • Processing, verification / authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
  • Contact customers (internal / external) to seek clarification and sort out issues efficiently and satisfactorily to provide error free service.
  • Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
  • Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
  • Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
  • Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
  • Attend all inquiries / complaints (internal / external) promptly.
  • Perform reconciliation and internal controls activity.
  • Facilitate translation of Arabic instructions for processing team.
  • Conduct knowledge transfer training for new joiners in the team.
  • Qualifications

  • Excellent communication skills English
  • Should be able to read and write Arabic.
  • Strong interpersonal skills.
  • 5 to 6 years’ experience in payments back office operation with financial industry.
  • Strong knowledge of cheque clearing process, swift payments such as MT202 / 103 and easiness / expertise in dealing with excel.
  • Good verbal / written communication and computer operating skills.
  • Good knowledge of general banking rules and regulations.
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