Internal Audit Officer
Tapal Tea (Pvt.) Limited
Raiwind, Raiwind, Pakistan
1d ago
source : Mustakbil

Job Description

1 : INTERNAL AUDIT OPERATIONS :

  • Assist in the following areas at execution level;
  • Internal Control Assurance
  • Risk Management Assurance
  • Transactions verification
  • Testing of Internal Controls
  • Setting of Audit Recommendations
  • Compliance Auditing with approved company procedures
  • 2 : SERVICE QUALITY ASSURANCE (SQA) OPERATIONS :

  • Recording of all customer complaints relating to product quality and service quality received from the customers.
  • Task assigning to the concerned department & follow up for its completion and timely closure
  • Review and evaluate the corrective & preventive action taken by investigating department
  • Compliance of company procedures in customer complaint handling.
  • Market visit for complaints verification and for the investigation of possible root cause.
  • To prepare and update log of customer complaints with graphical analysis management review.
  • Take part in the appointment of new distributor appointment to evaluate applicant eligibility as per company requirement and business needs.
  • Perform exit interview of distributors resigned or terminated with an objective to enhance the goodwill of the company and for betterment of company internal control system.
  • 4 : Any other task assigned by the seniors.

    Job Specification

  • Internal Audit & Service Quality Assurance functional knowledge and experience
  • Proficiency in Microsoft Office i.e. Outlook, Word & Excel
  • Preferably posses working experience in an SAP environment
  • Positive mindset to contribute for the growth of the organization in a challenging working environment
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