Position Title : Supplier Performance Manager
Department : New Verticals
Location : Karachi
Foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a start-up culture.
We’re looking for a highly driven, motivated and experienced Supplier Performance Manager to join our New Verticals team in Pakistan.
If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!
Establish and conduct a regular measure of performance (KPI) review with Vendors (Weekly, Monthly and Quarterly) to ensure results are in line with business priorities and expectations.
Conduct regular one to one with all key partners throughout the vendor chain to ensure clear understanding of development, planning, expectations, and goals.
Regularly evaluate the performance of Vendors and sites which culminates to a high-quality annual performance review.
Engage various supporting functions such as operations, commercial and content managers to understand vendor performance and proactively identify successes and opportunities.
Prepare regular updates focusing on vendor services, risks, issues, and continuous improvement opportunities.
Organize and maintain vendor contracts; facilitate renewals or non-renewals effectively.
Ability to use critical thinking to understand business needs and vendor offerings to make recommendations to stakeholders for how to move forward.
Assist with the development of communication of standards, processes, and procedures for new vendor onboarding.
Thoroughly investigate instances where customer experiences are impacted and negotiate resolutions.
Identify areas of weakness in vendor’s performance and determine solutions.
Collaborate with category and warehouse managers to actively manage vendor partners.
You have 4+ years of working experience with FMCG / Retail or Manufacturing.
A relevant bachelor’s degree is mandatory, masters will be preferred.
Experienced in Data Analytics with core competency in Microsoft Excel, Tableau, Google Studio, Power BI. SQL is a big plus.
Team player. We are looking for someone who fits the team and the company culture.
Ability to work in a collaborative and cooperative team setting, with numerous interactions with internal and external customers.
Prior People Management experience
Excellent communication skills in English, additional languages are a plus.
How to apply :
Send updated resume at saman.zehra foodpanda.pk mentioning Supplier Performance Manager in the subject line.