Associate - Partner Care Commercial
Foodpanda
Lahore, Pakistan
2d ago

If you love food and convenience put together, then you’ll love working for foodpanda!

Foodpanda is Pakistan’s largest online food delivery platform, serving thousands of happy customers every day and partnering with hundreds of beloved restaurants across the country.

We’re in the phase of break-out growth, and are on the lookout for some exceptional Associates - Partner Care Commercial to solve the commercial and non-

commercial issues of the partners and work as a support for other departments. We are looking forward for the candidates to join our team and contribute in making a difference.

The details for the role required are below :

  • To maintain resolutions of various queries according to the SOPs defined.
  • To have hands-on experience of SalesForce.
  • To assure online payments from Partners / Vendors.
  • To convert Own delivery Vendors to Foodpanda’s logistics platform.
  • To work on the non-commercial issues of partners; Offboarding, Ownership, Rejections etc.
  • To verify and resolve claims of low orders, erroneous commissions , unsatisfactory performance, issues with online payment orders etc.
  • Will be maintaining close professional relations with restaurant owners and partners to further business growth.
  • To promote high potential brands / partners / vendors for business growth.
  • activating / deactivating vendors based on the SOPs defined.
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
  • Qualifications and Skills Needed :

  • Bachelor’s degree; a relevant Master’s degree is a strong plus
  • At least 1+ years of work experience in relevant field of work; fresh can be considered as well.
  • Strong leadership and communication skills.
  • Problem solving ability
  • Convincing & persuasion skills.
  • Need to be a quick decision maker.
  • Apply
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