4PL Customer Service Agent (Temporary)
The Maersk Group
Arab Emirates
1d ago

The core objective of the Customer Service Associate role is to satisfactorily handle logistics operations & manage our customer’s supply chain requirements efficiently to ensure consistent service delivery in line with agreed customer KPIs.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.

We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.

This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities

  • Record, monitor and report operational milestones.
  • Primary contact focal to customer for any operational queries / issues & Exceptions.
  • Closely manage Shipping operations, inventory management and timely data management.
  • Timely and accurate documentation
  • Work closely in coordination with offsite teams to execute shared tasks
  • Efficiently handle the work assigned to you by your team leader and optimally utilize the resources resulting in high operational efficiency.
  • Maintain customer relationship and assist in maintaining and growing the current business by providing effective solutions to their needs.
  • Maintain proactive coordination with customer, vendors and other Maersk offices to process the shipments in time.
  • Vendor coordination and management
  • Focus on process improvement from a customer perspective as well as Maersk internally
  • Ensure KPIs are fulfilled against target
  • Ensure OPS strategy defined by team leader / CS Manager is executed
  • Exception Management
  • We are looking for

  • Flexibility towards shift working if required
  • Detail oriented
  • Good data analysis skills
  • Effective communication skills
  • Should be able to work with minimum supervision
  • Good knowledge of OCE Export operations and associated documentation processes
  • Good knowledge of MS Excel
  • Service oriented with a prompt sense of urgency
  • Warehousing / Customs clearance knowledge would be an advantage
  • Apply
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