Enumerator - CEI
Pakistan, Islamabad
4d ago

Implementation of client exit interviews for quantitative data collection from Ipas Pakistan intervention facilities in selected divisions / districts of Pakistan

1. Project Title & Summary

Clients’ perspectives on comprehensive post abortion care (PAC) and post abortion family planning (PAFP) at public health facilities in Pakistan

Client Exit Interviews (CEIs) are a critical tool for gaining insight on who is being reached through service channels and the client’s perspective on care.

It will also gain insight from clients on their perspective on the acceptability and quality of services they receive. It is also the key tool used to understand the client profile and how well services are reaching poor and underserved populations.

In addition to increasing the access to quality safe abortion service, it is also essential to assess availability of safe abortion services in terms of client’s perspectives and needs further exploration.

The above understanding of the service availability, readiness and quality of care including clients’ perceptions on quality and its provision regarding safe abortion services need to be regularly assessed to ensure the service improvement.

2. Objectives

The primary objective to conduct CEI is to evaluate the PAC services given at primary, secondary and tertiary level public health facilities which are Ipas intervention facilities to women and girls in order to increase access, availability and quality of post abortion care services.

The following objectives will be studied under this :

  • To better understand client’s satisfaction / experiences regarding post abortion and contraceptive care received Understand barriers and / or delays to seeking care, both external and internal to the facility, including cost / payment of services and experiences with referrals, intake, and admission to the hospitals To gain insight on the socio demographic profile of clients that have acquired PAC services from Ipas intervention facilities To evaluate the client’s understanding / perspectives about abortion and contraception after acquiring services from Ipas intervention facilities
  • Understand sources of information and pathways to care, including where clients receive information on safe abortion services
  • 3. Main Responsibilities

  • Participate in project orientation and implementation trainings with Ipas team members to be oriented on the study objectives and tools.
  • These will be conducted at divisional offices so enumerator need to attend trainings in person

  • Pilot testing of the tools on tablet and conduct at least 2 interviews as part of pilot phase
  • Work in collaboration with facility staff and Ipas team members for participant identification, coordination with the team members on telephone to arrange the participants
  • Assess eligibility and obtain written informed consent from all participants
  • Collect e-data, and take detailed notes where applicable, in case of technology failure data can be collected on hard copy and later transfer to tablet
  • Provide participants with remuneration following interviews
  • Support Ipas team in managing logistics, and transportation for self and participants (where required)
  • Consolidate data and ensure completeness of data for the clients interviewed
  • 4. Deliverables

    Depending on the number of facilities in each district, 3 to 5 interviews will be conducted from each facility. Therefore, sample size to be achieved from each district varies.

    The enumerator will be responsible to finish data collection from each facility within the contract period.

    5. Methodology

    The population of interest and unit of analysis for the CEI will be women and girls who seek care for PAC and PAFP related services and complications at Ipas supported health facilities.

    From each selected facility 3 to 5 clients will be interviewed, and minimum of 5 consecutive working days can be spend at each facility.

    The clients can be those who have received the services at the day of interview or within last 14 days of the visit.

    6. Data Collection Tools

    The global CEI tool will be used to collect data through tablets. A semi -structured questionnaires are developed and in-person interviews will be conducted with clients at the facilities.

    The developed questionnaire contains the following sections : Client background, Poverty profile, Abortion services, Contraceptive services, Client feedback, Social support scale (R3S), Disability, Medical abortion outside of facilities.

    7. Geographical Areas

    Ipas Pakistan plans to hire 9 enumerators to conduct CEI in the public health facilities in the following districts :

    Name of Districts

  • Islamabad / Rawalpindi
  • Jhelum
  • Sahiwal / Pakpattan
  • Multan
  • Hyderabad / Jamshoro
  • ONLY female candidates can apply, and the applicant must have proper residence arrangement at the selected district of work.

    Ipas will not be responsible to arrange for residence / stay / meals arrangement during contract period. Travel during the working days will be managed by Ipas Pakistan, and NOT be included as part of proposed budget.

    The enumerator will work in close coordination with local Divisional Team of the respective district and Research & Evaluation team.

    8. Skills / Experience required

  • Master’s degree in science or related field
  • 2-3 years of experience in primary data collection in field (data collection electronically will be an added advantage)
  • Experienced in quantitative data collection, specifically conducting interviews & surveys
  • Expertise in computers / tablets and MS office, including hands on with typing (mandatory)
  • Experience in the field of reproductive health in Pakistan (preferred)
  • Fluency in Urdu and local languages
  • Detailed curriculum vitae and copies of only last professional qualification should be shared. Also mention the details of the projects in which primary data collection was involved through interviews and survey (if any)
  • 9. Timelines

    CEI will be implemented during May to July 2020 (6 days a week)

    Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity.

    We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, marital status, veteran status, military service, disability, genetic information, gender identity, gender expression, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy

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