Implementation of client exit interviews for quantitative data collection from Ipas Pakistan intervention facilities in selected divisions / districts of Pakistan
1. Project Title & Summary
Clients’ perspectives on comprehensive post abortion care (PAC) and post abortion family planning (PAFP) at public health facilities in Pakistan
Client Exit Interviews (CEIs) are a critical tool for gaining insight on who is being reached through service channels and the client’s perspective on care.
It will also gain insight from clients on their perspective on the acceptability and quality of services they receive. It is also the key tool used to understand the client profile and how well services are reaching poor and underserved populations.
In addition to increasing the access to quality safe abortion service, it is also essential to assess availability of safe abortion services in terms of client’s perspectives and needs further exploration.
The above understanding of the service availability, readiness and quality of care including clients’ perceptions on quality and its provision regarding safe abortion services need to be regularly assessed to ensure the service improvement.
The primary objective to conduct CEI is to evaluate the PAC services given at primary, secondary and tertiary level public health facilities which are Ipas intervention facilities to women and girls in order to increase access, availability and quality of post abortion care services.
The following objectives will be studied under this :
3. Main Responsibilities
These will be conducted at divisional offices so enumerator need to attend trainings in person
Depending on the number of facilities in each district, 3 to 5 interviews will be conducted from each facility. Therefore, sample size to be achieved from each district varies.
The enumerator will be responsible to finish data collection from each facility within the contract period.
The population of interest and unit of analysis for the CEI will be women and girls who seek care for PAC and PAFP related services and complications at Ipas supported health facilities.
From each selected facility 3 to 5 clients will be interviewed, and minimum of 5 consecutive working days can be spend at each facility.
The clients can be those who have received the services at the day of interview or within last 14 days of the visit.
6. Data Collection Tools
The global CEI tool will be used to collect data through tablets. A semi -structured questionnaires are developed and in-person interviews will be conducted with clients at the facilities.
The developed questionnaire contains the following sections : Client background, Poverty profile, Abortion services, Contraceptive services, Client feedback, Social support scale (R3S), Disability, Medical abortion outside of facilities.
7. Geographical Areas
Ipas Pakistan plans to hire 9 enumerators to conduct CEI in the public health facilities in the following districts :
Name of Districts
ONLY female candidates can apply, and the applicant must have proper residence arrangement at the selected district of work.
Ipas will not be responsible to arrange for residence / stay / meals arrangement during contract period. Travel during the working days will be managed by Ipas Pakistan, and NOT be included as part of proposed budget.
The enumerator will work in close coordination with local Divisional Team of the respective district and Research & Evaluation team.
8. Skills / Experience required
CEI will be implemented during May to July 2020 (6 days a week)
Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity.
We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, marital status, veteran status, military service, disability, genetic information, gender identity, gender expression, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy