Information Technology Specialist plays a crucial role in the success of valuable and effective business operations. Responsible to ensure all systems have secure connection and perform smoothly to serve the needs of its employees.
Information Technology Specialist perform day to day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training and technical support for all users and projects of the organization.
Monitors and audits networks and servers to detect and prevent unauthorized access to CRI Group Systems. Responsible for the implementation of ISMS (ISO 27001 : 2013) policies and procedures to ensure the information security and data confidentiality.
Position holder will be responsible for; Core Responsibilities
Perform server administration tasks, including user / group administration, security permissions, group policies, printer & scanner services, research event log warnings, errors and resource monitoring, ensuring system architecture components work together seamlessly.
Must have Cloud Solutions Practical Experience;
Serve as the subject matter expert supporting MAC OSX, Windows and all office software and applications such as Microsoft, Office 365, Adobe and G-Suite products.
Maintain internal infrastructure requirements including installation, configuration and troubleshooting of laptop, computers, servers, routers, switches, firewalls, printers, exchange(pabx), security protocols, internet, intranet, LANs, WANs and network segments.
Creating network firewalls and ensure that is updated.
Configuring user profiles and creating users / group permission in domain
Sharing and Mapping of network and shared folders / drives.
Managing active directory, Domain and DHCP
Installation, upgradation and management of IT inventory including but not limited to computers, PABX, printers, scanner, server, cctv etc.
Routinely reviews security, vendor and other available sources for newly discovered vulnerabilities or newly released patches that should be applied to CRI Group’s Systems To frequently conduct risk assessment and share the report with senior management
Perform Internal audits of the systems, including all backups to comply with the protocols of information security management system
Conduct high level root-cause analysis for service interruption and establish preventive measures.
Manage and monitor system installations including configurations, testing and maintenance
Coordinate with IT development team during the functional design phase of development efforts to ensure new applications meet appropriate security requirements.
Conducting internal audit every quarter and also handling external ISMS audit
Keep abreast of new technologies and upgrade systems accordingly.
Secondary Responsibilities :
Navigate and utilize CRI operation system including SharePoint, Office 365 and keep abreast of new technologies
Create reports and documentation, outlining findings and solutions, oversee the overall backup strategy and daily operations for secure backups and restore testing.
Installation and configuration of network operating systems, software and hardware components and clearly document the design, maintenance and support procedures for routine tasks.
Investigative and take appropriate actions as authorized by the corporate policy on accidents, incidents, suspicious activities, safety and fire incidents or any information security breach.
Control and monitor surveillance equipment’s like CCTV along with performing office and equipment inspections.
Use expert-level administration and optimization of hosts and servers to ensure high availability and appropriate resource management.
Configure and maintain new user profiles or delete old users as per SOP.
Prepare cost- benefit analysis reports when upgrades are necessary and continuously analysing vendors to ensure they offer the best possible service and value for the company needs.
Analyze departmental needs, identify vulnerabilities and boost productivity, efficiency and accuracy to inform business decision.
Ensures appropriate authorization and access controls are in place.
Conduct Awareness sessions on ISMS & GDPR to train and educate employees regarding information security and general data protection rules.
Develop IT & Information security policies and procedures and ensure proper compliance of all policies with respect to company’s requirements.
Implement and maintain data backups, security and redundancy strategies. Develop and execute disaster and recovery procedures.
Maintain logs of CCTV, System Maintenance, Internet Performance & proxy management. Prepare and share the reports on monthly basis with management.
Supervising & Monitoring subordinates’ performance and activity, if applicable.
Responsibilities and duties of the position holder can be modified according to the need and requirements of the Company and work.
Following current and prospective ISO Standards, policies and procedures.
Carrying out any other task and assignment given by the supervisor and the management
Bachelors in Computer Science
3-5 years of relevant experience.
ISO 27001 : 2013 Lead implementer or lead auditor certification will be a plus
Cisco Certified Network Associate and / or Certified Information Systems Security Professional (CISSP) will be added advantage.