Service Desk Analyst II
2d ago

Position : 1237

of Openings :

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Follow-up with customers to ensure that all issues / needs have been resolved / met.
  • Timely and accurate feedback of issues to customers and management.
  • Proactive monitoring and timely issue resolution of production systems.
  • Proper escalation of issues to management and vendors according to established guidelines and policies.
  • Answering Global Reception calls and data entry of call logs.
  • Service Desk staff may be required to stay in extra hours or come in additional shifts.
  • Service Desk staff are required to attend regular meetings and training activities for which they can asked to come in without any extra pay.
  • The ideal candidate will have

    2 - 5 years of work experience in a similar domain

    Working knowledge and experience of MS Office 2016 / 2019

    Functional knowledge and experience of Windows 10, Macintosh, Linux environment

    Excellent English communication skills (verbal and written)

    Strong problem solving and research skills.

    Ability to work in flexible work timings and extended hours as deemed required.

    Education & Qualifications

    Bachelors of Sciences in IT / E-commerce

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