Associate Software Engineer – Technical Product Support
i2c Inc
Lahore, Punyab, Pakistan
10h ago

Job Description :

  • Primarily responsible for efficient and effective analysis and resolution of product related queries dealing directly with Business clients. e
  • Provide technical Facilitation to Client Support in promptly addressing Client inquiries and problems.
  • Communicate directly with clients to provide desired information and status on technical inquiries .
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related issues and respective resolutions.
  • Log, identify, analyze, and resolve issues related to software products.
  • Review front end, Database and other application interfaces and logs to troubleshoot and fix problems
  • Frequent coordination and follow-up with clients / other stakeholders to ensure that tickets are timely closed.
  • Continuously learn and update product knowledge.
  • Identify common issues and provide feedback for improvement to relevant stakeholders.
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future.
  • May be assigned to work on day or night shift to ensure 24 / 7 operations.
  • We are looking for :

  • BCS / MCS (Preference for IT grads i.e. BSIT, MSIT, BBIT, etc)
  • Skills :

  • Excellent interpersonal and team skills
  • Good Database concepts and SQL skills
  • Ability to analyze, troubleshoot and solve problems
  • Good written and oral communication skills
  • Motivation and ambition to excel
  • Drive to learn and grow.
  • Self-driven, time conscious and fast executor .
  • Willing to work in a 24 / 7, fast-paced environment.
  • Apply
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