Position Title : Associate - IT
Company : Foodpanda
Location : Karachi, Pakistan
Do you love food and convenience put together? Then you would definitely love foodpanda!
Foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of
your best loved restaurants online into your home or office - fast! We’re all about bringing on the
smartest folks as we continue to grow with an all hands on deck environment and hire those
who can thrive in a start-up culture.
We’re looking for a highly-driven and motivated Voice NOC Engineer for our team in Pakistan.
If you are looking for a place where you can gain hands-on exposure and have a direct impact,
then this may be the place for you. The ideal candidate will have a track record as a significant
individual contributor comfortable working independently, whilst working closely with the
management team. As a Voice NOC Engineer, you will be responsible for setting up and
optimizing processes, while running the day to day operations for your specific vertical.
Coordination with BPOs and Service Provider for Extension Creation & Deletion on
First level of support / troubleshooting for connectivity issues, call distortions, incoming &
Updating IVR / PRI for PBX Servers
Working closely with Operations Department for Escalating / Issues with Service
Install, maintain and configure hardware and software systems according to company
Maintain IT infrastructure and manage help desk issues
Troubleshoot and repair network, hardware and software components
Perform system back-up and database archiving processes to ensure data recoverability.
Update software antivirus on regular basis
A relevant Bachelor's degree is Mandatory.
Has an acute sense of responsibility and can take full ownership of the function.
You have at least 1+ years of work experience in a similar role.
You are process-oriented and data-driven.
Well Experience with Isabel, Elastix, Asternic, Asterisk
Your knowledge of the PBX and Calling Service sector is solid.
You are driven and ambitious.
You are very proactive and could lead independent projects.
Excellent English skills.
Has the ability to perform root cause analysis and build process flows.
You’re very detail oriented and pay attention to all the steps in the process.
A little About Us :
We are fast, like mind boggling fast! So if you’re someone who loves ever changing
goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also
someone who is driven until the dream is achieved, come join us!