You will work with the BI and reporting team in Pakistan, in close daily collaboration in English with our suppliers and customers in different regions.
You are in direct contact with customers, by installing, configuring, and supporting the products maintained by Expertflow.
You will directly report to the Manager of the BI department. Our customers are operators, banks, and distribution companies.
You will develop environments related to Cisco Unified Communication technologies (Voice over IP, emails, chats, etc.), other third party systems, interacting with the products developed by Expertflow and other providers specialized in the field of contact centers.
When supporting systems, you will demonstrate a structured and systematic analytical approach in looking for errors. You can communicate productively with the in-house central Support Team.
Graduate in computer science from reputable institute with 1 2 years of experience in the field of business intelligence
Good verbal and written communication skills in English
Strong technical and analytical skills
Ability to work well with team members and with customer stakeholders
Team spirit, both in communication and in taking responsibility
Enthusiastic to learn and work in new technologies
Constructive problem solver and self-driven
Should have good concepts of reporting, statistics, and mathematics
Good concepts of ETL, reporting services, statistics, and mathematics.
Knowledge of database administration and SQL.
Experience with TSQL including design and implementation of tables, constraints, indexes, stored procedures, views, and complex SQL statements.
Good working experience with Microsoft SQL Server Reporting Services.
Proficiency in MS Excel.
Knowledge of Windows Server DNS and Active Directory will also be helpful.
Understanding of Informix, MySQL, and PostgreSQL databases.
Ability to handle and complete projects within defined timelines.
Ability to work effectively within the team to accomplish objectives and goals.
Ability to design user interfaces for wallboards and dashboards.
Training in the majority of technologies covered by Expertflow, as well as a two-month internship at our support and training center.
Opportunity to move to other areas according to your know-how and talents.
International work with professionals in full growth
Ability to grow and learn in an international multi-cultural environment.
Learning all the unified communication domains.