Operational Care Specialist
Kuehne Nagel
Karachi, Sindh, Pakistan
4d ago

You will be joining our Operational Care Team to add your expertise and skills to the delivery of Operational Excellence.

Your Role

You will be coordinating transport activities by executing bookings, order data entry + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner).

Your Responsibilities

You will be coordinating transportactivities by executing bookings, order data entry + generating all required exportdocumentation while liaising with our Customer Care Specialists to ensure allrequirements are met (in a timely and efficient manner).

Such activities are always performedaccording to all + any global, national or local governing rules, regulations +protocols.

To create / complete shipment details in our internal transport management system

To organize transport based on the customer promise

To coordinate with customer care, haulers and carriers for the transportation of the shipment

Obtain DG approval (where necessary)

To create files for consolidation containers (Master)

To review and ensure alignment of shipping instructions and including to clarify any deviations / conflicts while taking country regulations, export compliance and rate and routing information into consideration)

Issue BAL specimen

To timely and accurately submit carrier OBL instructions, VGM and security filings

To timely and accurately submit VGM and security filings

To ensure departure confirmations (or deviations v. scheduled departure) are shared with the Customer Care Locations

Issue sales invoices within 24 hours from departure

Release BAL B / L as per Financial Guidelines and working instructions

To assure cost awareness and efficiency through timely and accurate cost / revenue updates

To ensure profit maximization by providing cost awareness to the customer care team

Check and verify incoming supplier invoices. Initiate and resolve any rate discrepancies

To immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager

To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered

To collaborate between Customer Care locations through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction

To ensure data quality as required for timely and accurate customer reporting

To support and resolve claims and disputes

Act in compliance with all KN policies,guidelines and regulations. Take up additional tasks and responsibilities asrequested by your direct manager.

Your Skills and Experiences

  • Bachelor’s Degree or equivalent. Masters will be preferred.
  • Ability to converse in English fluently
  • Strong team player
  • Pursue self-development in constant engagement in building on strengths developing on weaknesses.
  • Proactively requests to participate in relevant job related programs to enhance knowledge.
  • Proactively demonstrating a good understanding of the job described.
  • Previous experience in a similar role will be a plus point.
  • Good Reasons to Join

    Work for the Global leader in freight forwarding. We offer an employee friendly environment for you to develop and grow to become a skilled logistics professional in a challenging and fast developing company with competitive salary and opportunities for further development within the Kuehne + Nagel Group with highly dynamic multinational work environment.

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