At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world.
Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups.
Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
About the team
We are looking for a passionate performance lead - Ride hailing & Food to take the lead in driving data driven initiatives to bring about improvement in KPIs and build upon future strategy .
You will be working closely with the Performance team to create impact in the market. It’s a critical role for the success of Careem and includes several dimensions.
What you'll do
Your key responsibilities will include Reliability of service, Retention of captains, Engagement initiatives and budget spend.
Own the city setup and configurations to optimise customer experience, supply growth and performance
Use a data driven approach to analyse the end to end journey from app opening to ride completion, and drive initiatives to ensure best marketplace KPIs
Coordinate with all operations teams to ensure our captain supply acquisition, retention, engagement and customer experience is all intermingling smoothly resulting in the best marketplace health
We are building multiple networks : restaurants, users and Captains(drivers). You are responsible for quality, performance, reliability and optimisation of these.
What you'll need
Where you'll be
For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
What we'll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.
As a Careem colleague you will be able to :
