Culture and Community Senior Manager (Pakistan)
Karachi, Sindh, PK
5d ago
source : Mehnat Mazdoori

Led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan, Careem is pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We are in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world.

Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups.

Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc.

in January 2020, and today operates in over 100 cities across 12 countries. About The Team We are a small agile team driven to have an outsized impact by working collaboratively with the whole organization.

We know people are what it takes to fulfill our purpose and deliver a strategy. We focus on enabling people working at Careem to be highly engaged and deliver the best work of their lives.

Instead of the end-users of Careem apps, our customers are Careem colleagues. We may not develop software, but we treat the topics on our agenda like products.

This means we apply a product management approach to design, test, iterate and deploy solutions to problems within the organization.

What You'll Do Heard the saying culture eats strategy for breakfast? At Careem, we know the power of culture. For us, it’s not fluffy stuff.

Culture propels us to reach our ambitious vision. That’s why we have a team dedicated to intentionally developing our culture for our organization’s effectiveness in the office and across distributed teams.

As the Culture & Community Senior Manager- Pakistan, you will play a critical role in building social connection practices to enable high performance.

As a result, colleagues in Pakistan will feel connected at a local level (i.e. Karachi, Lahore and Islamabad) and with the global Careem community.

High on the cultural agenda is driving engagement through in-person, hybrid and virtual experiences. These are global level topics requiring extensive collaboration within the people team and cross-functionally, ranging from communications to real estate.

As the Culture & Community Senior Manager-Pakistan you will implement a contextualized culture and community build program.

Our goal is to create a strong shared identity through connecting events, rituals and more. Your role will be to re-imagine community build experiences, and engage the wider organization into co-creating engagement activities, using a mix of tools and practices.

Here Are The Role Requirements Building culture and community at Careem aims to improve peer-to-peer relationships, sense of belonging and deep connection with our purpose and values.

  • Community build events and activities management : Design & deliver in-person, hybrid and virtual connection events in Pakistan at a weekly and monthly cadence.
  • Embed values into our workflow : Implement programs that help colleagues align with our purpose and values.
  • Lead local colleague recognition programs : Design and implement recognition programs that consistently and systematically recognize colleagues linked to our purpose and values.
  • Develop external alumni network : Plan, develop content and create consistent cadence of alumni network opportunities. Create a strong employer brand externally with Careem alumni and leverage network to build internal / external community build experiences
  • Relationship building : have a deep insight into personas, their motivations and styles (leadership, tech and non tech colleagues, functional teams / verticals / squads, regional culture).
  • Build a playbook of practices leveraging those insights in the design of events, activities, experiences and embedding of cultural topics.

  • Internal comms : design and maintain communication spaces & channels (offline & online all-hands, Slack channels, office comms etc) to keep colleagues informed, connected and promote collaborative culture.
  • Travel : this role is expected to travel frequently to all major cities in Pakistan as per need. What You'll Need This role demands a real passion for the customer, in this case, Careem colleagues.

    The role requires event facilitation, compelling storytelling skills, creativity and the mindset of starting with the customer first and working backwards.

  • 6+ years of facilitation experience with audiences of different sizes and backgrounds
  • You are creative and confident, with a strong ability to maintain high levels of energy and enthusiasm to execute events ranging from small gatherings to large sized events both in-person and virtually
  • You have strong relationship-building and influencing skills, are able to quickly establish trust and credibility with people in the organization ranging from junior colleagues to people managers
  • Strong experience in content creation and internal comms (writing, visuals, editing and public speaking)
  • Strong understanding of community building and event management frameworks, metrics and tools
  • Strong problem-solving capabilities and judgment; ability to make sound decisions independently
  • Experience working in a startup and hypergrowth environment
  • Experience working with dispersed teams and in a multicultural environment
  • Comfortable working in a constantly changing environment
  • Understanding of local cultural norms
  • Where you'll be

  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams.
  • For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.

  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
  • What we’ll provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

    As a Careem Colleague You Will Be Able To

  • Be part of a Remote-First organisation
  • Work from any country in the world for 60 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including : gym, health club and training classes.
  • Work and learn from great minds
  • Create impact in a region with untapped potential
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