Lubricants Technical Advisor
5d ago

The Role

To provide first line technical advice to direct accounts, industrial and transport customers, and Shell Sales force on the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage, and to trouble shoot any technical issues.

  • To support and secure technical partnership with key direct accounts
  • Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice.
  • The incumbent will be pro-active in line with Sales / Marketing effort and business objectives or reactive to customer complaints / claims.

    Provide basic failure diagnosis for lubrication related failure.

  • Correctly specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent Shell products to replace a competitor’s product.
  • Prepare customer plant / equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy
  • Liaise with local OEMs or local branches of global OEMs, to develop product approvals.
  • Provide HSE, Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements.
  • Actively keep up to date with changes in legislations.

  • To drive top and bottom line growth
  • Work closely with local and global accounts and provide appropriate technical support to maintain and gain business in line with the business strategy.
  • Carry out joint and solo visits (with knowledge of sales force) to new and existing customers, provide technical proposals / assistance to generate sales opportunities, with both existing and new products.

  • Drive up-sales through delivering appropriate lubricants training to direct Sales / Marketing staff and develop their expertise, as well as tailored training packages for Gold / Platinum Customers where required.
  • Refer to the Senior Lubricants Technical Advisor for complex technical issues.
  • Develop and deliver appropriate lubricants training to direct Shell Sales staff to develop their product-application-services expertise.
  • Liaise with Operational Portfolio Managers for product portfolio issues as appropriate and provide / advice alternatives.
  • Manage portfolio harmonisation process at customer level, including smooth conversion of customers caused by product introductions and retirements.

  • Act and behave according to Shell Global Business Principles, Code of Conduct, HSSE standards and rules.
  • 1. Balancing technical requirements with commercial pressures.

    2. Self-committing.

    3. Having the ability to distil complex information and communicate clearly to others.4. Managing relationships with key customers and their stakeholders.

    5. Delivers results accountability. Clear results orientation and capacity to manage self-performance.6. Competence in problem solving, good decision making skills and ability to find solutions to day-

    to-day issues.7. Able to maintain high volumes of contacts, with quick and accurate turnaround time.8. Demonstrate interpersonal sensitivity and communication (written and verbal) skills.

    As one of the world’s leading energy companies, Shell plays a key role in helping to meet the world’s growing energy demand in economically, environmentally and socially responsible ways.

    In Pakistan, Shell is the second largest OMC and employs 400+ people directly and over 12,000 indirectly.

    Maintaining its legacy of 116 years with a portfolio of robust businesses and international product offering, Shell Pakistan Limited (SPL) continues to meet the energy needs of the country serving over a million customers across the country every day.

    Shell in Pakistan is committed to making business decisions that demonstrate economic, social and environmental responsibility.

    Over the years, SPL has built a diverse Social Investment portfolio aligned with our business activities in Pakistan.

    Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorized Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.

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