To provide first line technical advice to direct accounts, industrial and transport customers, and Shell Sales force on the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage, and to trouble shoot any technical issues.
The incumbent will be pro-active in line with Sales / Marketing effort and business objectives or reactive to customer complaints / claims.
Provide basic failure diagnosis for lubrication related failure.
Actively keep up to date with changes in legislations.
Carry out joint and solo visits (with knowledge of sales force) to new and existing customers, provide technical proposals / assistance to generate sales opportunities, with both existing and new products.
Manage portfolio harmonisation process at customer level, including smooth conversion of customers caused by product introductions and retirements.
1. Balancing technical requirements with commercial pressures.
3. Having the ability to distil complex information and communicate clearly to others.4. Managing relationships with key customers and their stakeholders.
5. Delivers results accountability. Clear results orientation and capacity to manage self-performance.6. Competence in problem solving, good decision making skills and ability to find solutions to day-
to-day issues.7. Able to maintain high volumes of contacts, with quick and accurate turnaround time.8. Demonstrate interpersonal sensitivity and communication (written and verbal) skills.
As one of the world’s leading energy companies, Shell plays a key role in helping to meet the world’s growing energy demand in economically, environmentally and socially responsible ways.
In Pakistan, Shell is the second largest OMC and employs 400+ people directly and over 12,000 indirectly.
Maintaining its legacy of 116 years with a portfolio of robust businesses and international product offering, Shell Pakistan Limited (SPL) continues to meet the energy needs of the country serving over a million customers across the country every day.
Shell in Pakistan is committed to making business decisions that demonstrate economic, social and environmental responsibility.
Over the years, SPL has built a diverse Social Investment portfolio aligned with our business activities in Pakistan.
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