Customer Service Representatives
ibex
Lahore, Pakistan
4d ago
source : Career Okay

o Brief description of the job :

  • Answer calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Process orders, forms and applications.

  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • o Working Hours : 9 hour shift

    o Requirements (Education) : Bachelors qualified

    o Skills & Abilities :

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills
  • o Age limit : 20 to 30

    o Perks : Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

    o Gender : Male & Female

    o Job Shift : On Rotation

    o Job Type : Full-time

    o Salary : 15,000 to 25,000 per month

    o Transport : Conveyance will be provided to females only, males own transport.

  • Email Subject should be Customer Support Executive Domestic
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