ServiceNow Engineer-1
Micron
Hyderabad, TS, IND
7h ago

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing : using their expertise in the relentless pursuit of innovation for customers and partners.

The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible.

We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR3774 ServiceNow Engineer-1

You will analyze business needs to understand the problem, analyze the software solution options, and follow the software development lifecycle to deliver solutions.

Supported Product Stack :

  • IT Service Management (ITSM)
  • HR Service Delivery (HRSD)
  • IT Operation Management (ITOM) Discovery & Service Mapping
  • Software Asset Management (SAM)
  • Hardware Asset Management (HAM)
  • Configuration Management (CMDB)
  • Governance, Risk & Compliance (GRC)
  • Security Operations (SecOps)
  • App Engine & Custom Application Development
  • As part of ServiceNow platform team expansion effort, we are hiring multiple roles & Job positions to support current demand and future expansion across the platform and product lines

    Experience

  • Minimum of 5+ years of experience in ServiceNow platform administration & development.
  • Background working in one or more product line and has domain knowledge in the areas listed above
  • Responsibilities

  • Facilitate requirements discussions with internal and external stakeholders and oversee delivery.
  • Understand the big picture of the ServiceNow platform Role in Micron and supported applications to deliver business requirements.
  • Collaborate closely with various process business stakeholders across various business functions to understand requirements and deliver solution
  • Develop and enhance various platform capabilities include and not limited to
  • Service Catalog
  • Service Portals
  • Mobile Application
  • Custom Application Development
  • Integrations, Workflow, Integration hub & Automation
  • Knowledge Base
  • Subscriptions & Notifications
  • Virtual Agent
  • Machine learning & AI
  • Data Management (Normalization & IRE Engine)
  • Reporting & Performance Analytics
  • Common Service Data Model (CMDB / CSDM)
  • Platform Health
  • Service Aware CMDB
  • Monitor health, usage and manage overall compliance of ServiceNow instance and applications.
  • Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts including advanced scripting
  • Develop systems integrations and process automation.
  • Work with vendors to resolve issues
  • Required

  • Experience in all phases of the software development lifecycle including requirements gathering, design, development, testing and deployment.
  • Experience creating ServiceNow update sets, promoting, and testing through multiple instances and into production.
  • Experience with administration activities including configuring Foundation Data (Users, Groups, Permissions etc.), Notifications, Access Restriction Policies, SLAs etc.
  • Thorough understanding of application security, including SSO, Access Control rules, and more.
  • Configure, customize, script, and develop the ServiceNow platform.
  • Develop Service Catalog items incorporating automation using orchestration.
  • Experience with integrating ServiceNow with various other tools.
  • Experience creating and executing test cases using ServiceNow's Automated Test Framework.
  • Experience building custom automation workflows and development of customized modules.
  • Expertise in using APIs and Web Services (HTML, CSS, JavaScript including Angular JS), XML, SOAP,REST).
  • Provide expertise on all technical questions related to development on of ServiceNow
  • Desired

  • Administrator certification.
  • Experience in using / interacting with databases (relational / non-relational).
  • Experience with Performance Analytics and other data analysis tools (Tableau, SQL).
  • Experience working with Chatbot framework and machine learning.
  • Other Qualifications :

  • Knowledge of ITIL Framework.
  • Strong analytical, problem solving, troubleshooting, and organizational skills.
  • The ability to work in a dynamic, fast-paced, 24x7 work environment.
  • The ability to manage multiple projects and tasks concurrently.
  • Self-motivated with the ability to work with minimal supervision.
  • Excellent customer service skills.
  • Active team participation and demonstrated teamwork and consensus building skills.
  • Strong English verbal and written communication skills.
  • Working knowledge of and adherence to ITIL principles.
  • Key Responsibilities :

  • You will work closely with multiple teams that make up IT, Information security and Technology to drive impactful change.
  • Design, engineering and implementation of application security solutions in a scalable way for a worldwide enterprise.
  • Analyze and troubleshoot systems issues.
  • Ensure that the potential impact of software development changes is well understood, using data to support understanding of upstream and downstream dependencies.
  • Collaborate closely with cross-functional teams for end-to-end testing and performance analysis of real-time data applications, solve issues, proactively identify new opportunities, and drive initiatives through to completion
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