Manager Vendor Performance & Compliance
Karachi, Pakistan
3d ago

Position Title : Manager Vendor Performance & Compliance

Company : foodpanda

Department : Operations

Location : Karachi

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest people as we continue to grow with an all hands on deck environment and hire those who can thrive in a startup culture.

We are looking for a highly-driven and motivated Manager Vendor Performance & Compliance to join our team. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

About the job :

Manager Vendor Performance & Compliance is a diverse role that entails data crunching, decision making, developing processes, frameworks and SOPs, handling new projects, managing strong vendor relationships, working closely with other departments locally, regionally and globally.

Analyse & evaluate the data, performing the root cause analysis, registering the findings, developing plans and executing the solutions.

This is a highly critical position and offers wide exposure to the industry and business. It's a National Level People Manager position with strategic importance.

Main responsibilities :

  • Lifecycle management of the vendors on all the verticals (restaurants, shops, homechef, pandago, pickup etc) functioning on the platform with respect to operational KPIs and achieving operational excellence.
  • Lead a team of talented individuals and use Data Analytics to segment and manage the performance of vendors and align different frameworks to achieve business objectives
  • Provide input and own the restaurant operations strategy and support its implementation for the country
  • Identify and solve problems by analysing and deriving insights from large, complex sets of data
  • Work alongside the commercial and the logistics teams to reduce fail rate, restaurant delay and cooking times
  • Work closely with local operations, commercial and product teams to optimize customers ordering experience
  • Work on multiple projects with global and regional Headquarters of foodpanda in Berlin and Singapore on process improvements, dashboards, Google Analytics in driving operational excellence.
  • Provide local teams with strong, reliable and automated reporting toolset as well as regular project performance reports based on multiple data sources
  • Requirements :

  • You have successfully completed a Bachelor’s or Master’s degree in Economics or any STEM field
  • Preferably you gained 4+ years of work experience in high growth startups, tech companies, consulting
  • Prior People Management experience
  • Experienced in Data Analytics with core competency in Microsoft Excel, Tableau, Google Studio, Power BI
  • SQL is a big plus
  • You are a doer and a free thinker. You accept and adapt constantly to change
  • Willing to question the status quo when needed
  • Team player. We are looking for someone who fits the team and the company culture
  • Ability to work in a collaborative and cooperative team setting, with numerous interaction with internal and external customers.
  • What we offer :

  • A dynamic and challenging working environment
  • Flexibility. You will be valued by your output, not your input
  • An extra steep learning curve
  • Responsibility from day one in a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Regular company and team events
  • Provide input and own the restaurant operations strategy and support its implementation for the country
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