Jr. Software Support Specialist
Lahore, Pakistan
1d ago

Position at Nakisa

Are you a passionate individual who enjoys working with people? Do you take pride in helping resolve issues and make someone’s day easier?

Do you have strong client support skills and technical knowledge?

As part of Nakisa’s Support Services team, you will be the first point of contact with our enterprise clients.

You will be dealing with a wide variety of requests which in turn allows you to work closely with multiple internal teams.

At Nakisa, our customers are part of our team as well and we want them to feel that way. In this role, you can make a huge difference by helping to bring this about and making both our customers and the internal team feel as part of one team.

As a member of the team, you will be learning and working with clients who are using our solutions in the context of the largest ERP systems.

As such you will be exposed to all those amazing technologies and solutions. Our Support Services team is based across Canada, Pakistan, and Singapore.

Being expert

  • Become the person trusted by the client because of your product knowledge and your empathy!
  • Become the expert in training the team and help with the onboarding of new hires.
  • Operation

  • Understand client’s issues, diagnose the problem by using internal knowledge basis, reproduce the issues and follow the support workflow until issues are resolved.
  • Delivery outstanding enterprise customer service that is courteous, accurate, and timely.
  • Manage and prioritize incoming customer inquiries.
  • Document and track all your activities in the ticketing system.
  • Collaborate with peers and other departments to resolve the issues and meet our SLAs.
  • Participate in & help schedule calls with global clients and work in other time zones as needed.
  • Work on special projects as required.
  • Report & Monitor

  • Monitor our SaaS solutions and the cloud environments they run on and help our clients enjoy our solutions.
  • Collaborate in the creation and maintenance of the internal knowledge base.
  • Qualifications

  • BS or MS degree in Finance / Accounting or Computer Science / Engineering, IS, or equivalent experience.
  • Maximum of 2 years of experience as an accountant, DB admin, or Enterprise Application Support.
  • Proven record of working with complex solutions and technology environments.
  • Excellent debugging, analytical and problem-solving.
  • Ability to prioritize numerous tasks and coordinate activities across multiple functional areas and locations.
  • Excellent communication and presentation skills in English to users and client’s executive teams.
  • Experience in dealing with complex and highly sensitive situations.
  • A team player that builds relationships across the organization.
  • A self-starter who is eager to learn new concepts and dive into unknown territory. Steep learning curve is guaranteed!
  • Good to have

  • Experience with web technologies or Databases or Cloud solutions or Finance / Accounting / HR solutions.
  • You are fluent in French or Spanish.
  • Reading / editing SQL queries or JavaScript.
  • What’s in It for You?

  • Opportunity to join a growing and fast-paced, SaaS company.
  • Chance to make a difference.
  • Work with Fortune 500 companies as customers.
  • Growth opportunities into more technical roles or management roles.
  • Opportunity to learn and expand your skillset.
  • Make wonderful friends and become part of the diverse and inclusive Nakisa family.
  • Work with a team of incredibly talented and forward-thinking people who value hard work and know-how to celebrate the wins No matter small or big.
  • Work with a team that encourages and nurtures personal and professional development.
  • Amazing benefits & perks.
  • Who we are :

    Nakisa is a global leader in enterprise business solutions for Human resources, Financial management, and Real Estate. We deliver innovative, forward-thinking, and robust software solutions that advance business strategies.

    Our top-of-the-line solutions are used by many Fortunes 1000 of today. Our solutions have excelled in the market and we are committed to ensure our customers have the best possible experience with us.

    We come from diverse and varied cultural and religious backgrounds. Our diversity is our asset, and our unity and teamwork are our strengths.

    We make every effort to ensure Nakisa's values (Fairness, Integrity, Service, and Humility) drive our behaviors at all levels.

    We are looking for people to join efforts with us and help us become better every day.

    We are a growing and a thriving company and those who join us in this journey, grow with us.

    If this is what you are looking for, Nakisa is the place for you. Look no further!

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