The Division :
RewardOps is an engagement commerce platform creating positive disruption in the rewards space. RewardOps' cloud-hosted infrastructure, SaaS approach and agile methodology sets it apart from other companies in the loyalty industry.
Using RewardOps' API-based software, forward-thinking companies in the loyalty industry can easily build, track and streamline their rewards programs.
With one simple integration, RewardOps' partners can access millions of products from a continuously growing marketplace of exciting reward suppliers for new and deepening levels of engagement.
RewardOps is looking for a Client Support Specialist role to be based of Contour North Offices and support the team.
Job Responsibilities :
The Client Support Specialist is the primary contact for support and training issues and ensures clients receive efficient support using customer service software and support ticketing systems.
Help resolve platform and educational issues and liaise with internal resources and clients for expedited resolution.
Communicate new platform updates and offer assistance to clients where needed and communicate back new requests and ideas from clients.
Provide client platform support including training
Manage queries and issues reported by various global clients
Liaise with clients to answer product related questions
Collaborate with the Product Team to troubleshoot support issues in a timely manner
Relay product feedback and future requests to the Product team, providing context and a clear understanding of the client's objectives
Gather client information by evaluating and analyzing requests
Identify trends and regularly report to manager and clients
Communicate and coordinate with internal departments
Job qualifications :
Minimum 2 years in client support or equivalent experience
Familiarity with Zendesk or any other customer service software and support ticketing system
Understanding of e-commerce and / or loyalty and rewards, SaaS Platform and APIs personable and equally like to learn and teach
Incredibly organized with the ability to multi-task and an excellent communicator
Able to learn and understand deep applications and systems thanks to great technical skills
Able to identify issues and clearly communicate their resolution, is able to make decision in a timely manner
Has a strong customer focused orientation and is approachable
Is action oriented, proactive and working towards results
Timely Decision Making
functional / Technical skills
Work Shift Timings
9 PM to 6 AM Pakistan Time ( 12 PM to 9 PM Eastern Time Zone)
Exciting Benefits we offer :